Myisha Chaney
Sacramento,CA
Summary
Experienced customer service professional with a strong background in client support, de-escalation, and accurate documentation. Skilled in resolving inquiries, handling records, and delivering clear, professional communication.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Work from home
Cencora
Sacramento, California
01.2025 - 09.2026
- Supported healthcare customers with order status updates and shipment inquiries at Cencora.
- Resolved billing questions and account issues for pharmaceutical distribution clients.
- Provided professional and friendly customer service while addressing questions, concerns, and requests.
- Managed multiple responsibilities while maintaining attention to detail.
- Worked with team members to resolve customer concerns and meet service goals.
Office Clerk
Lineage Logistics
West Sacramento, California
07.2024 - 01.2025
- Processed shipping documents for Lineage Logistics warehouse operations.
- Filed invoices, bills of lading, and customer paperwork.
- Updated daily logs for outbound and inbound shipments.
- Entered inventory records into warehouse management system.
- Reviewed office records for accuracy and missing information.
- Assisted coworkers with clerical tasks and document preparation.
Receptionist
Mary Ann’s Bakery Co
Sacramento, California
12.2023 - 06.2024
- Greeted bakery customers and visitors with professional front desk service.
- Answered incoming calls and routed inquiries to appropriate bakery staff.
- Scheduled appointments and coordinated daily reception calendar.
- Maintained reception area, keeping Mary Ann's Bakery Co organized and welcoming.
- Recorded messages and updated staff on customer requests and schedule changes.
- Supported bakery operations with courteous communication and prompt administrative assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Guest Service Representative
Penumbra
Roseville, California
01.2022 - 10.2023
- Answered incoming calls and routed inquiries to proper Penumbra teams
- Verified visitor identification and issued temporary access badges
- Updated guest logs and maintained front desk records
- Supported office security procedures and enforced reception area rules
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted walk-in and phone guests, determining interests and needs.
Education
High School Diploma -
Albert Powell H.S
Yuba City, CA12-2007
Skills
- Appointment scheduling
- Problem resolution
- Data entry & Documentation
- Active Listening
- Attention to Detail
- Positive Attitude
- Proficient PC skills
- Customer Service & Client Support
- De-escalation & Empathy
- Confidentiality
- Filing
- Good Telephone Etiquette
Timeline
Customer Service Representative Work from home
Cencora
01.2025 - 09.2026
Office Clerk
Lineage Logistics
07.2024 - 01.2025
Receptionist
Mary Ann’s Bakery Co
12.2023 - 06.2024
Guest Service Representative
Penumbra
01.2022 - 10.2023
High School Diploma -
Albert Powell H.S