Myjah Glenn
Tampa,FL
Summary
Detail-oriented professional with over 10 years of experience in customer service, administrative support, and data management. Skilled in maintaining accurate records, managing confidential information, and ensuring data integrity. Proven ability to organize, verify, and report data efficiently while supporting team objectives in fast-paced environments. Dedicated, disciplined, and dependable, with a strong background in the Army National Guard and a passion for excellence in online learning and service.
Detail-oriented professional skilled in data entry and record management. Proven ability to handle confidential information and maintain system accuracy. Committed to delivering exceptional customer service and ensuring compliance with documentation standards.
Dedicated customer service representative with a strong background in managing sensitive information and ensuring accurate recordkeeping. Known for effective communication and collaboration within teams, consistently enhancing service delivery and client satisfaction.
Results-driven professional with extensive experience in data management and customer service. Recognized for strong task prioritization and time management skills, ready to leverage expertise to support operational efficiency and improve client interactions.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Logistics & Administrative Support Specialist
U.S. Immigration and Customs Enforcement (ICE)
Tampa, FL
08.2025 - Current
- Managed documentation and records for immigration case processing.
- Coordinated communication between departments and external stakeholders.
- Assisted in scheduling appointments and managing calendars for staff.
- Coordinate and track fleet vehicle usage, ensuring compliance with policies and proper documentation
- Maintain accurate records related to vehicle assignments, fuel usage, and transportation logs
- Support transportation operations by assisting with scheduling and monitoring fleet activity
- Perform administrative duties including data entry, report generation, and file management
- Ensure proper handling of sensitive and confidential information in accordance with federal standards
- Assist in resolving discrepancies related to fleet records and operational data
Dental Specialist
Army National Guard
01.2020 - Current
- Perform and document patient care, maintaining complete and accurate dental and medical records in compliance with federal privacy regulations.
- Manage sensitive information with confidentiality and precision.
- Support team operations by organizing electronic and paper files, tracking appointments, and updating reports.
- Utilize data systems for patient scheduling, inventory tracking, and record maintenance.
- Demonstrate strong attention to detail and adaptability in a structured, high-volume environment.
- Provided comprehensive dental care services to military personnel and their families.
- Conducted routine dental examinations and assessments for patient health.
- Assisted in the management of dental records and patient information systems.
- Educated patients on oral hygiene practices and preventive care strategies.
- Collaborated with medical teams to ensure coordinated healthcare delivery.
- Performed dental procedures, including cleanings, fillings, and extractions.
- Maintained a sterile environment in accordance with military health standards.
- Operated specialized equipment such as X-ray machines and ultrasonic scalers to detect cavities or abnormalities in the mouth area.
Customer Service Representative
Adecco
Tampa, FL
10.2021 - 07.2025
- Entered, verified, and updated customer account data to ensure system accuracy and compliance.
- Handled confidential financial information, maintaining accuracy in transaction and account documentation.
- Assisted in generating reports and communicating updates to supervisors on data-related issues.
- Managed inquiries with professionalism and efficiency, maintaining excellent client satisfaction.
- Assisted customers with inquiries and resolved issues in a timely manner.
- Managed customer accounts and updated information in the system efficiently.
- Processed orders and returns while ensuring accurate documentation and tracking.
- Collaborated with team members to enhance service delivery standards consistently.
- Handled escalated complaints, employing conflict resolution techniques effectively.
- Maintained a positive attitude while managing high call volumes during peak times.
- Answered customer inquiries and provided accurate information regarding products and services.
Manager
Casper Company
Tampa, FL
05.2018 - 04.2021
- Oversaw data entry for inventory tracking, scheduling, and daily reporting.
- Managed employee records and operational data to ensure business continuity and efficiency.
- Trained staff on accurate documentation procedures and recordkeeping.
Cashier/Server
The Open Café's
Tampa, FL
01.2014 - 01.2017
- Processed transactions, maintained accurate cash logs, and supported daily reporting.
- Delivered attentive service while maintaining organized records of sales and inventory.
Education
Certified Medical Assistant (CMA) - Medical Assistant
Southern Technical Career College
Tampa, FL 01.2023 - 09.2023
Dental Assisting - Dental Assistant D.A
Army
05.2021 - 10.2021
High School Diploma -
Tampa Bay Tech High School
Skills
- Data Entry & Record Management
- Microsoft Office & Google Suite (Excel, Sheets, Docs)
- Data Verification & Quality Control
- Confidential Information Handling (HIPAA, FERPA awareness)
- Administrative & Clerical Support
- Time Management & Task Prioritization
- Reporting & Documentation
- Strong Typing Speed and Accuracy
- Communication & Team Collaboration
Timeline
Logistics & Administrative Support Specialist
U.S. Immigration and Customs Enforcement (ICE)
08.2025 - Current
Certified Medical Assistant (CMA) - Medical Assistant
Southern Technical Career College
01.2023 - 09.2023
Customer Service Representative
Adecco
10.2021 - 07.2025
Dental Assisting - Dental Assistant D.A
Army
05.2021 - 10.2021
Dental Specialist
Army National Guard
01.2020 - Current
Manager
Casper Company
05.2018 - 04.2021
Cashier/Server
The Open Café's
01.2014 - 01.2017
High School Diploma -
Tampa Bay Tech High School