Mykah Arnold
Fairburn,GA
Summary
Organized and detail-oriented office professional dedicated to improving efficiency, productivity and profitability through continuous process improvement. Personable and courteous in all interactions with customers and team. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
7
7
years of professional experience
Work History
Senior Project Manager
TA Management Solutions LLC
07.2018 - Current
- Business development, preparation of proposals and budget for government facilities services, relocations, and Government Agencies
- Operational expert and management consultant for facilities
- Management of basic office duties, project coordination, cost estimating, budget development and analysis
- Managing projects with teams from 5 to 30 employees
- Skills, : Leadership, Risk management, Problem solving, Basic computer literacy, Organizational, Strategic planning and scheduling, Time-management, Verbal and written communication, Critical thinking, Quick-learning, Detail-oriented.
Licensed Claim Representative
State Farm Insurance
02.2019 - 04.2019
- Served as a technical and procedural resource to assist in resolving policy/policyholder concerns
- Partnered with underwriters to service Agency and Agency Leadership concerns and/or handles Producer/Broker inquiries
- Communicated with Policyholders, Agents, Producers, or third parties via various communication media
- Maintained and updated policyholder records
- Performed general mail desk responsibilities
- Provided assistance by performing a variety of service and support functions
- Skills Used: Provided excellent customer service care
- Multitasked in a fast-paced environment
- Performed in a team environment and detail oriented
- Verbal and written communication skills, and Experience with Microsoft Office software.
Inventory Control Specialist/Financial Account Analyst
Toyota Financial Services
02.2017 - 07.2018
- Go through databases; Host, Exchange, Collections, Salesforce, I Repo etc
- And lists and validating and researching customer account information: financial changes, dealer reserve credit & debits, warranties, refunds, customer payments, etc.
- Thoroughly researching through accounts to charge off customer refunds
- Going through accounts in a list format
- Validate customer account information
- Analyse customer account data to determine account status to send out correct forms to customers
- Promptly refers sensitive and complex issues to the Inventory Control Team Leader
- Documents all activities in a clear and concise manner using the appropriate systems, forms and formats and in accordance with established procedures
- Skills Used: Customer account management, Attention to detail, Mild Accounting Intelligence, Time Sensitive Management
Education
BBA - Business Administration
Bowie State University
Bowie, MD05.2017
Certification in Human Resources -
Baltimore County Community College
2016
Skills
- Project Goals and Milestones
- Critical Thinking
- Data Synchronization
- Meeting Participation
- Material and Labor Scheduling
- Status Meetings
- Project Plan Development
- Client Relations
- Claims File Management Processes
- Report Writing
- Database Management
- Claims File Documentation
- Strong Communication and Interpersonal Skills
- Advanced Oral and Written Communication Skills
- Quality Control
- Investigate Property Damage
- Business Development Understanding
- Administrative Support
- Customer Service
- Electronic Filing System
Timeline
Licensed Claim Representative
State Farm Insurance
02.2019 - 04.2019
Senior Project Manager
TA Management Solutions LLC
07.2018 - Current
Inventory Control Specialist/Financial Account Analyst
Toyota Financial Services
02.2017 - 07.2018
BBA - Business Administration
Bowie State University
Certification in Human Resources -
Baltimore County Community College
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