Mykah Bryant
Stephenville,Texas
Summary
At Pizza Hut, I excelled as a Shift Manager, leveraging my decision-making and customer service skills to resolve complaints and enhance loyalty. I spearheaded employee training, significantly reducing workplace incidents, and maintained high standards of safety and service. My ability to manage schedules and inventory ensured operational excellence and cost efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Pizza Hut
Stephenville, TX
01.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Crew Team Member
Cinemark
Stephenville, TX
05.2023 - 01.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service stations.
Education
High School Diploma -
Stephenville High School
Stephenville, TX05.2024
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Staff Motivation
- Opening and closing procedures
- Energetic and Enthusiastic
- Flexible Schedule
Certification
ServSafe certification
Food Handlers certification
Timeline
Shift Manager
Pizza Hut
01.2024 - Current
Crew Team Member
Cinemark
05.2023 - 01.2024
High School Diploma -
Stephenville High School