Mykaila Cross
Chandler ,AZ
Summary
Dynamic professional experienced in risk assessment and customer service. Excelled in identifying coverage gaps and enhancing team performance, demonstrating strong attention to detail and creative problem-solving. Achieved significant improvements in policy accuracy and customer satisfaction, showcasing quick learning ability and adaptability.
Overview
3
3
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Tempe, AZ
06.2021 - 07.2024
- Evaluated complex applications carefully, identifying potential risks or gaps in coverage that warranted additional investigation before approval decisions were made
- Handled issuance of boat, personal articles, and homeowners policies
- Processed declines and reinstatements for personal articles, boat, and Homeowners
- Reviewed policy changes instructed by the underwriter and applied changes before policy issuance
- Reviewed policies for mistakes and made corrections after issuance
- Updated policy effective dates/ renewal date changes after issuance according to customer request
- Lead regular meetings with upper management to review team mistakes within policies and assisted on trainings to improve team performance and quality
- Demonstrated flexibility by adapting quickly to shifting priorities or urgent requests from senior team members
Customer Service Representative
Consumer Cellular
Tempe, AZ
- Provided primary customer support with inbound calls in fast-paced environment
- Communicated accurate information about company promotions, customer programs and products, providing exceptional customer service
- Troubleshooting customer cell phone devices by using the provided system and background knowledge amod technology
- Met company sales requirements each month
- Documented each call in the notes and provided resolution for customer
Insurance Verification Specialist
National General Insurance Company
Mesa, AZ
- Provided excellent customer service by addressing client concerns empathetically and professionally during stressful situations.
- Handled inbound calls regarding homeowners insurance verification
- Verified homeowners insurance coverage was sufficient for bank requirements
- Reached out to insurance providers to confirm coverage and obtain declaration pages
- Inputted policy information on to customers accounts
Customer Service Representative
24-7 in touch
Mesa, AZ
- Responsible for incoming and outgoing calls to customers as a specialist in multiple areas
- Handled calls for Hyundai and Sephora as a team member
- Responsible for providing over the phone customer service with a smile, easing customer concerns, answering product or loan related questions and dealership funding questions
- Returned calls to the customer during admin time, research of borrower accounts and contract information, and resolving complaints
- Handled letter preparation
- Assisted the customers with online technical issues such as login, billing, and password resets
Education
High school studies
Rangeview High School
Aurora, CO2016
Skills
- Strong attention to detail
- Risk assessment
- Data entry
- Quick learner
- Creative problem solving
- Customer service
Timeline
Underwriting Service Assistant
State Farm
06.2021 - 07.2024
Customer Service Representative
Consumer Cellular
Insurance Verification Specialist
National General Insurance Company
Customer Service Representative
24-7 in touch
High school studies
Rangeview High School