Mykaila Garcia
Eastvale,CA
Overview
6
6
years of professional experience
Work History
NOC DDU Specialist
Amazon
Chino, CA
09.2022 - Current
- Responsible for managing volume and workflow of various Sort Centers across the United States.
- Coach, develop and support leadership through virtual communication when new programs are launched or standard of work has changed.
- Operate risk management plan of action for Sort Centers to ensure that Service Level Agreements for customer shipments are met.
- Manage NASC customer shipment workflows utilizing automated software and web platforms.
- Construct post-mortem reports on shift successes or failures, relative to established operational goals or thresholds
- Fundamental in the research and development of the NOC DDU program that saved 12.1 million dollars in Q1-Q3 2023.
Point of Contact/Learning Ambassador
Amazon
Jurupa, CA
09.2021 - 09.2022
- Trained 40+ associates to implement and sustain approved process enhancements
- Analyzed root causes to enhance productivity and address barriers
- Stepped into the role of Process Assistant during their absence, managing safety, quality, and customer delivery promises
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to work processes
Sales Manager
MAV Glass
Los Angeles, CA
01.2018 - 08.2021
- Orchestrated and actively participated in Trade shows bringing in over half a million dollars in revenue
- Create marketing collateral reach while using successful advertising strategies to boost engagement
- Fostered relationships with customers to expand customer base and retain business
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer experience.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Researched potential customers using various sources such as public records, web searches.
Education
Psychology
Santa Monica College
Skills
- Computer Literacy
- Microsoft Excel/PowerPoint
- Team Management
- Network Development
- Proficient in Data Entry
- Exceptional Time Management
- Research and Analytical Skills
- Quality Assurance
- Macro Program Experience
Timeline
NOC DDU Specialist
Amazon
09.2022 - Current
Point of Contact/Learning Ambassador
Amazon
09.2021 - 09.2022
Sales Manager
MAV Glass
01.2018 - 08.2021
Psychology
Santa Monica College