MYKAILAH WILLIAMS
Pickerington,OH
Summary
Customer-focused operations professional with experience reviewing high volumes of records, validating data, and resolving billing and coding discrepancies. Brings strong documentation habits, cross-team coordination, confidentiality, and consistent support for timely, accurate workflow completion.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Medical Coding Specialist
EyeCare Partners
Cincinnati, OH
05.2024 - Current
- Review 100+ records daily while maintaining accuracy, meeting workflow expectations, and following established standards.
- Researched coding and billing discrepancies, validated supporting information, and facilitated timely issue resolution.
- Managed high-volume data using electronic record systems, ensuring reliable and complete information.
- Apply critical thinking to interpret documentation, identify inconsistencies, and determine appropriate next steps.
- Monitored changing requirements and applied updated guidance to maintain consistent, quality-focused operations.
Medical Biller & Coder
Quantum Health
Dublin, OH
03.2023 - 05.2024
- Investigated and resolved billing discrepancies through research, data validation, and documentation review to ensure accurate billing.
- Collaborated with internal teams to address issues and enhance billing accuracy, streamlining workflows to support operational efficiency.
- Maintained accurate records and handled confidential information in accordance with required privacy standards.
- Supported administrative operations and timely service delivery in a fast-paced environment.
Oncology Pharmacology Administrator
Central Ohio Urology
Columbus, OH
10.2022 - 02.2023
- Streamlined prior-authorization and reimbursement workflows by reviewing information, tracking requirements, and coordinating follow-up to enhance processing efficiency.
- Collaborated with healthcare providers, pharmacy teams, and insurance payers to resolve complex billing and reimbursement issues, ensuring timely patient access to medications.
- Analyzed denied and complex claims, identified trends and discrepancies, and implemented corrective actions to reduce future claim rejections.
- Prepared operational and financial reports to support decisions, follow-up, and process oversight.
Pharmacy Team Lead
PharmScript Pharmacy
Columbus, OH
08.2021 - 10.2022
- Coordinated daily team workflows, ensuring timely and accurate processing of patient, medication, claim, and insurance information.
- Trained and guided team members on data-entry standards, workflow procedures, and consistent work practices.
- Streamlined operational processes, enhancing efficiency, accuracy, and service delivery.
- Reviewed and validated records to identify discrepancies, minimizing processing errors.
Medical Records Supervisor
ProCare LTC Pharmacy
Worthington, OH
08.2020 - 08.2021
- Supported records management for 2,000+ patients across multiple facilities, maintaining organized and accurate documentation.
- Coordinated secure record transfers and follow-up to ensure compliance with established requirements and timelines.
- Conducted internal record checks for accuracy and completeness, recommending process improvements to enhance documentation standards.
- Developed and updated procedures to ensure consistent handling of information and compliance with regulatory standards.
Education
Bachelor of Science - Technical Management — Health Information Management
DeVry University
12-2025
Certificate - Medical Billing & Coding
DeVry University
10-2023
Skills
- Customer and Account Support
- Inquiry and Issue Resolution
- Medical Record Review
- Claims Analysis
- Cross-Functional Collaboration
- Workflow Coordination
- Batch Processing
- Record accuracy
- Quality Control
- Process Improvement
- Team training
- Microsoft Office
Certification
- Certified Coding Associate (CCA), Active 2025–2027
- Ohio Pharmacy Technician Registration
Timeline
Medical Coding Specialist
EyeCare Partners
05.2024 - Current
Medical Biller & Coder
Quantum Health
03.2023 - 05.2024
Oncology Pharmacology Administrator
Central Ohio Urology
10.2022 - 02.2023
Pharmacy Team Lead
PharmScript Pharmacy
08.2021 - 10.2022
Medical Records Supervisor
ProCare LTC Pharmacy
08.2020 - 08.2021
Bachelor of Science - Technical Management — Health Information Management
DeVry University
Certificate - Medical Billing & Coding
DeVry University