Mykal Mcfarlane
Lawrenceville,GA
Summary
Dedicated Service Advisor with proven skills in customer service, vehicle assessment, and workflow optimization. Committed to enhancing customer satisfaction and driving operational efficiency.
Results-driven professional known for strong problem-solving abilities and attention to detail. Experienced in managing customer interactions and streamlining service processes to ensure high-quality outcomes and satisfaction.
Overview
4
4
years of professional experience
Work History
Service Advisor
Subaru of Gwinnett
Duluth, GA
04.2023 - Current
- Assisted customers in diagnosing vehicle issues and recommending appropriate service solutions.
- Coordinated service appointments and managed customer follow-ups to ensure satisfaction.
- Provided technical support for Subaru products, enhancing customer understanding of features and services.
- Collaborated with technicians to streamline service workflows and improve turnaround times.
- Maintained accurate records of customer interactions and service history for future reference.
- Maintained high customer satisfaction standards to meet or exceed targets.
Car Wash Attendant
Tidal Wave Auto Spa
Lawrenceville, GA
09.2021 - 03.2023
- Operated car wash equipment to ensure efficient service delivery.
- Maintained cleanliness and organization of work areas and tools.
- Assisted customers with vehicle entry and exit processes.
- Performed quality checks on washed vehicles for customer satisfaction.
- Trained new staff on operational procedures and safety protocols.
- Improved workflow efficiency by implementing streamlined washing techniques.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Achieved customer satisfaction by providing high-quality professional service.
Education
High School Diploma -
Central Gwinnett High School
Lawrenceville, GASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Service recommendations
- Team player mentality
- Handling customer complaints
- Price quoting
- Team collaboration
Languages
English
Professional Working
Timeline
Service Advisor
Subaru of Gwinnett
04.2023 - Current
Car Wash Attendant
Tidal Wave Auto Spa
09.2021 - 03.2023
High School Diploma -
Central Gwinnett High School