Mykala Black
Greenville,NC
Summary
Motivated double major in psychology and sociology seeking to use my research and counseling experience to further help individuals within the field of counseling. Dedicated, responsible, and eager to grow abilities while boosting success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Hostess
Casa Del Barco
Midlothian , VA
2021.05 - 2022.08
- Interacted with and coordinated floor plans for 300+ guests from a multitude of diverse backgrounds each night.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Hostess
Texas Roadhouse
Colonial Heights , VA
2019.01 - 2021.05
- Interacted with and coordinated floor plans for 400+ guests a multitude of diverse backgrounds.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
Education
Bachelor of Science - Sociology
East Carolina University
Greenville, NC12.2022
Skills
- SPSS
- Qualtrics Survey Collection
- Icarol Crisis Software
- Laboratory Techniques
- Laboratory and Survey Data Collection
- Data Analysis
- Leading Discussion Groups
- Clinical and Empirical Research
- Lab Equipment Operation
- Community Outreach
- Crisis Response
- Crisis Counseling
Certification
- CITI Training-[August 2021]
- TEDI Bear Child Sexual Abuse Recognition, Response, and Prevention Training- [August 2022]
- Crisis Intervention Training- [March 2022]
Awards
Thomas Harriot College of Arts and Sciences ECU Excels- [Fall 2019]
Timeline
Lead Hostess
Casa Del Barco
2021.05 - 2022.08
Hostess
Texas Roadhouse
2019.01 - 2021.05
Bachelor of Science - Sociology
East Carolina University
- CITI Training-[August 2021]
- TEDI Bear Child Sexual Abuse Recognition, Response, and Prevention Training- [August 2022]
- Crisis Intervention Training- [March 2022]
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