Mykala Bunker
Pharmacy Technician
Pahrump,NV
Summary
Driven Pharmacy Technician with proven track record in building strong relationships with patients and clients. Detail-oriented with a commitment attitude to maintaining high-quality assurance and control standards when helping clients.
Overview
12
12
years of professional experience
Work History
Certified Pharmacy Technician
Centerwell Pharmacy
Pahrump, NV
10.2020 - Current
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Managed insurance billing and claims processing, streamlining reimbursement process for patients and pharmacy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
Senior Certified Pharmacy Technician
Walgreens
Pahrump, NV
11.2015 - 10.2020
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Streamlined insurance billing procedures to expedite claims processing while reducing errors related to inaccurate coding or incomplete information submission.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Sales Associate
Food Lion
West Columbia, SC
09.2012 - 04.2014
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Certified Pharmacy Technician (CPhT) -
Pharmacy Technician Certification Board
Pahrump, NV09.2017
High School Diploma -
K12 Virtual Charter School
West Columbia, SC05.2014
Skills
- Problem-solving skills
- Updating medication histories
- Drug Inventory Control
- HIPAA
- Data Entry
- Professionalism
- Reliability
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Centerwell Pharmacy
10.2020 - Current
Senior Certified Pharmacy Technician
Walgreens
11.2015 - 10.2020
Sales Associate
Food Lion
09.2012 - 04.2014
Certified Pharmacy Technician (CPhT) -
Pharmacy Technician Certification Board
High School Diploma -
K12 Virtual Charter School