Mykala Gustafson
Baytown
Summary
Dynamic professional with a proven track record in customer service. Skilled in multitasking with an attention to detail, I excelled in managing guest relations, resolving complaints, and ensuring a positive experience for each customer contact. Proficient in Microsoft, I effectively balanced workloads while supporting team collaboration.
Offering strong leadership capabilities and a passion for customer service, I am ready to learn and grow in an exciting, new, fast-paced environment. Brings the ability to quickly grasp customer service protocols and utilizes effective communication and conflict resolution skills easily.
Overview
9
9
years of professional experience
Work History
Manager
Iguana Joe's
Mont Belvieu, TX
06.2025 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Analyzed customer feedback to identify areas for improvement, driving service enhancements and satisfaction.
- Led team meetings, fostering open communication and collaboration among staff members.
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and patrons.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Private Dog Sitter
Mykala Gustafson
Baytown, TX
03.2020 - Current
- Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
- Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owners.
- Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
- Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
- Fulfilled special requests made by clients such as watering plants or retrieving mail during extended stays away from home.
Restaurant Hostess
Iguana Joe's Mont Beliveu
Mont Belvieu, TX
05.2018 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Helping Hands Lawncare
Stan Hracek
Baytown, TX
01.2017 - 01.2018
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Greeted property owners and other individuals on property to maintain friendliness.
- Maintained clean workspaces by properly disposing of debris and clippings after each job.
- Loaded and unloaded mowing equipment at customer locations.
- Ensured safety during operations by adhering to proper lifting techniques, tool usage, and protective gear requirements.
Education
High School Diploma -
Ross S Sterling High School
Baytown, TX05-2020
Skills
- Customer service
- Customer relations
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Attention to detail
- Team collaboration
- Verbal and written communication
- Workload balancing
- Team leadership
- Decision-making
Timeline
Manager
Iguana Joe's
06.2025 - Current
Private Dog Sitter
Mykala Gustafson
03.2020 - Current
Restaurant Hostess
Iguana Joe's Mont Beliveu
05.2018 - Current
Helping Hands Lawncare
Stan Hracek
01.2017 - 01.2018
High School Diploma -
Ross S Sterling High School