Mykala Newby
Corbin,KY
Summary
Dynamic Team Lead with a proven track record at Rack Room Shoes Inc., enhancing customer satisfaction and team performance through expert coaching and fostering a positive work environment. Excelled in customer engagement and POS system management, significantly contributing to service excellence and operational efficiency. Skilled in Microsoft Office, demonstrating exceptional problem-solving and team leadership abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead
Rack Room Shoes Inc.
09.2019 - Current
- Promoted a positive work environment by fostering teamwork and open communication.
- Coached team members in techniques necessary to complete job tasks.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS cash register and equipment to collect payments.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Education
Bachelor of Science - Business Administration
University of The Cumberlands
Williamsburg, KY05-2025
Skills
- Customer service
- Team leadership
- Problem-solving
- Flexible schedule
- POS systems
- Customer engagement
- Delegating work
- Training and mentoring
- Microsoft Excel
- Microsoft office 365
- Microsoft Word
Accomplishments
- Earned a plaque for 5 years of service at Rack Room Shoes Inc.
Certification
- Social Media Marketing Certification-HubSpot Academy.
- Inbound Marketing Certification-HubSpot Academy.
- SEO Marketing Certification-HubSpot Academy.
- Contextual Marketing Certification-HubSpot Academy.
- Inbound Sales Certification– HubSpot Academy.
- Email Marketing Certification – HubSpot Academy.
- Google Ads Search Certification-Google.
- AI-Powered Shopping Ads Certification-Google.
- Google Ads Display Certification-Google.
- Google Ads Measurement Certification-Google.
- Google Ads Video Certification-Google.
Timeline
Team Lead
Rack Room Shoes Inc.
09.2019 - Current
Bachelor of Science - Business Administration
University of The Cumberlands
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