Mykayla Perry Johnson
Carrollton
Summary
Dependable customer-focused professional with experience in retail and administrative environments. Known for strong communication, problem-solving, and organizational skills. Pre-Nursing student committed to professionalism and high-quality service.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
Carrollton, TX
06.2024 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately, ensuring smooth checkout experiences for customers.
- Handled product returns and exchanges, maintaining adherence to company policies.
- Identified areas for process improvement, contributing to enhanced service delivery strategies.
- Maintained up-to-date knowledge of store promotions and policies, providing accurate information to customers.
Bowling Alley Employee (Student Work Study)
Texas A&M University System
Prairie View, TX
10.2025 - 12.2025
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Handled cash, credit, and digital payments securely.
- Monitored inventory levels and restocked merchandise as needed.
Financial Aid Office Secretary (Work-Study Student
Texas A&M University School System
Prairie View, TX
09.2024 - 05.2025
- Managed daily office operations to ensure efficient workflow and communication.
- Assisted in scheduling appointments and coordinating meetings for faculty and staff.
- Maintained accurate records of student information and departmental correspondence.
- Processed incoming and outgoing mail, ensuring timely distribution among staff.
- Responded to inquiries from students and parents, providing information on school policies and procedures.
Restaurant Hostess
PF Changs Restaurant
The Colony, TX
04.2023 - 05.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using restaurant management software.
- Collaborated with servers to ensure smooth dining service and guest satisfaction.
- Assisted in maintaining cleanliness and organization of the host area.
- Handled customer inquiries and resolved issues with professionalism and efficiency.
- Trained new staff on hosting procedures and customer service standards.
- Supported team during peak hours, adapting quickly to changing demands.
Seasonal Sales Associate
Five Below
The Colony, TX
11.2022 - 01.2023
- Assisted customers in locating products and provided product information.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Operated cash register accurately, processing transactions efficiently.
- Collaborated with team members to achieve sales goals and enhance customer experience.
Online Grocery Shopper
Walmart
Carrollton, TX
01.2022 - 08.2022
- Executed efficient grocery retrieval processes to enhance customer satisfaction.
- Maintained accurate inventory levels through diligent stock monitoring and reporting.
- Assisted customers with product inquiries, ensuring positive shopping experiences.
- Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
Education
Bachelor in Nursing - Pre-Nursing
Prairie View A&M University
Prairie View, TX12-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Customer satisfaction measurement
Timeline
Bowling Alley Employee (Student Work Study)
Texas A&M University System
10.2025 - 12.2025
Financial Aid Office Secretary (Work-Study Student
Texas A&M University School System
09.2024 - 05.2025
Customer Service Representative
Walmart
06.2024 - Current
Restaurant Hostess
PF Changs Restaurant
04.2023 - 05.2023
Seasonal Sales Associate
Five Below
11.2022 - 01.2023
Online Grocery Shopper
Walmart
01.2022 - 08.2022
Bachelor in Nursing - Pre-Nursing
Prairie View A&M University