My'Kayla Roberson
Washington,DC
Summary
Dynamic professional with a proven track record at Penn State Harrisburg Recreation, specializing in customer service and problem-solving. Recognized for enhancing guest experiences and optimizing front desk operations through effective team collaboration and management. Achievements include significant improvements in operational efficiency and patron satisfaction.
Overview
2
2
years of professional experience
Work History
Frontdesk Monitor
Penn State Harrisburg Recreation
Middletown, PA
04.2024 - 02.2025
- Responded promptly to alarms or emergency situations according to protocol.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Maintained confidentiality of sensitive information at all times.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Cleaned, lubricated, and adjusted various types of machinery as required.
- Conducted routine inspections to ensure that all machines were functioning properly.
Camp Counselor
Adventures On The Hill
Washington, DC
06.2024 - 08.2024
- Coordinated with other counselors and staff to adapt programs to weather conditions or other unforeseen circumstances.
- Led initiatives to promote diversity, equity, and inclusion within the camp community.
- Implemented behavior management techniques, fostering a respectful and positive environment.
- Recognized and implemented safety standards to minimize incidents or accidents.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
FOH Worker
Della Barba
Washington, DC
10.2022 - 08.2023
- Adhered strictly to hygiene protocols while preparing meals or drinks.
- Packaged and bagged cooked food and prepared items.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Explained menu items, took orders and delivered food courses according to instruction.
Education
Bachelor of Science - Accounting
Pennsylvania State University
University Park, PA05-2027
High School Diploma -
Eastern Senior High School
Washington, DC06.2023
Skills
- Strong organization
- Customer service expertise
- POS systems
- Problem-solving skills
- Front desk management
- Problem resolution
- Receipt handling
- Team collaboration
Timeline
Camp Counselor
Adventures On The Hill
06.2024 - 08.2024
Frontdesk Monitor
Penn State Harrisburg Recreation
04.2024 - 02.2025
FOH Worker
Della Barba
10.2022 - 08.2023
Bachelor of Science - Accounting
Pennsylvania State University
High School Diploma -
Eastern Senior High School
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