My'Kayla Towns
Detroit,MI
Summary
Dynamic and customer-focused professional with experience at Lowe's and Bed Bath & Beyond, excelling in order fulfillment as well as exceptional customer service. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in time management and adept at maintaining visual merchandising standards, ensuring a welcoming shopping environment. Passionate about delivering exceptional service and support.
Overview
6
6
years of professional experience
Work History
Fulfillment Associate
Lowe's
Canton, MI
05.2023 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Managed customer orders, deliveries, and home installation.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Sales Associate
Bed Bath & Beyond
Taylor, MI
09.2019 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Customer Service Desk
- Key Holder
- Managed customer order fulfillment along with deliveries
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Science
Henry Ford College
Dearborn, MI08-2020
Skills
- Teamwork and collaboration
- Work oriented
- Time Management
- Customer Service
- Communication/Friendly
- Animal Lover
Timeline
Fulfillment Associate
Lowe's
05.2023 - Current
Sales Associate
Bed Bath & Beyond
09.2019 - 05.2023
Associate of Science - Science
Henry Ford College