MyKaylah Smith
Moncks Corner,SC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Wire Technician
ATT
Charleston
05.2022 - Current
- Traced out faults on complex coaxial networks using specialized fault locators.
- Installed physical wire and cable systems for telephone, entertainment and linked home security services.
- Made repairs to existing wiring when needed, including splicing wires together using crimping tools or soldering irons.
Call Center Representative
Call Experts
Charleston, South Carolina
03.2020 - 04.2022
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained records of customer interactions, transactions, comments and complaints.
Travel Consultant
Telus International
Summerville, South Carolina
06.2019 - 02.2020
- Used company tools and systems to complete requests.
- Used successful consultative strategies to close new package sales.
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
- Identified needs of customers promptly and efficiently.
Education
Associate of Science - Nursing
ECPI University
Virginia Beach, VA05-2020
Skills
- Wire splicing
- Power tool operation
- Telecommunications
- Soldering
- Phone etiquette
- Goal oriented
- Call handling
- Customer service
- Interpersonal communication
- Understanding customer needs
- Team building
Timeline
Wire Technician
ATT
05.2022 - Current
Call Center Representative
Call Experts
03.2020 - 04.2022
Travel Consultant
Telus International
06.2019 - 02.2020
Associate of Science - Nursing
ECPI University