Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mykea Williams

Magnolia,MS

Summary

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Overview

4
4
years of professional experience

Work History

Healthcare Customer Service Representative

Everisepc
Magnolia , MS
08.2024 - 12.2024
  • Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
  • Scheduled appointments for patients using the electronic health records system.
  • Obtained necessary signatures for privacy laws and consent for treatment.

Customer Service Representative

Humana
Magnolia
11.2021 - 05.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Restaurant Hostess

Applebee's Grill + Bar
Mccomb , Mississippi
12.2020 - 12.2023
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Assigned seating arrangements based on customer preferences and restaurant policies.

Education

GED -

McComb High School
Mccomb , Mississippi
03-2022

Skills

Customer Response

Customer Service Background

Inquiy Resolution Communication

  • Insurance claims follow-up
  • Record maintenance
  • Patient payment processing

Timeline

Healthcare Customer Service Representative

Everisepc
08.2024 - 12.2024

Customer Service Representative

Humana
11.2021 - 05.2024

Restaurant Hostess

Applebee's Grill + Bar
12.2020 - 12.2023

GED -

McComb High School
Mykea Williams