Mykeai Jenkins
Miramar ,FL
Summary
Dynamic Member Service Representative with proven expertise at NEBA in enhancing customer satisfaction through effective relationship building and dispute resolution. Skilled in transaction processing and account management, I excel in fast-paced environments, consistently delivering results while maintaining professionalism and composure under pressure.
Overview
7
7
years of professional experience
Work History
Member Service Representative
NEBA
Pembroke Pines, FL
02.2025 - Current
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
Team Member
Sweetgreen
Atlanta, GA
12.2023 - 07.2024
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Shift Leader/ Key Holder
Jeni’s
Atlanta, GA
06.2022 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Human Resources Specialist
Sears
Palm Beach Gardens, FL
01.2018 - 11.2021
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Education
BBA - Business Administration And Management
Georgia State University
Atlanta, GASkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Account management
- Dispute resolution
- Escalation handling
- Sales strategy
- Complaint handling
- Database management
- Banking
- Document processing
- Healthcare
- Member account management
- Workflow optimization
- Teamwork and collaboration
- Calm and professional under pressure
- Computer skills
- Problem resolution
- Microsoft office
- Customer relationship management (CRM)
- Administrative and office support
- Data entry
- Inbound call management
Timeline
Member Service Representative
NEBA
02.2025 - Current
Team Member
Sweetgreen
12.2023 - 07.2024
Shift Leader/ Key Holder
Jeni’s
06.2022 - 08.2023
Human Resources Specialist
Sears
01.2018 - 11.2021
BBA - Business Administration And Management
Georgia State University