Mykeal Roach
Spring,TX
Summary
Compassionate Patient Care Technician known for high productivity and efficient task completion. Skilled in patient monitoring, vital signs measurement, and post-operative care. Excel in communication, empathy, and teamwork, ensuring optimal patient care and support.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
HCA Healthcare Inc.
Kingwood, Texas
07.2022 - 09.2024
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Outbound Sales Representative
FMA Alliance
Houston, Texas
01.2020 - 07.2022
- Developed training programs for new employees on outbound sales techniques and best practices.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Prepared weekly progress reports on sales activities and results achieved.
Customer Service Representative
Alorica
Houston, Texas
01.2017 - 09.2019
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Klein Forest
Houston, Texas06-2016
Skills
- Product Knowledge
- Scheduling
- Date entry
- Customer service
- Call Center Operations
- HIIPAA knowledge
- Technical Support
- Insurance Verification
- Chat Support
- Payment Processing
- Vital signs monitoring
- Medical equipment operation
- Patient education
Timeline
Patient Care Technician
HCA Healthcare Inc.
07.2022 - 09.2024
Outbound Sales Representative
FMA Alliance
01.2020 - 07.2022
Customer Service Representative
Alorica
01.2017 - 09.2019
High School Diploma -
Klein Forest