Summary
Overview
Work History
Education
Skills
Community Service
References
Timeline
Generic

Mykel Warren

Charlotte,NC

Summary

Ambitious graduate with over 7 years of experience cultivating supportive relationships with internal and external clients in fast-paced, diverse environments. Adaptable leader and detail-oriented team player with proven success managing multiple simultaneous projects and tasks. People-oriented and versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

7
7
years of professional experience

Work History

Clerical Team Leader

Atrium Health
Charlotte, North Carolina
06.2025 - Current
  • Responsible for leading and coordinating the daily operations of the clerical teams within the southeast region of Levine Cancer.
  • Scheduling appointments, handling patient registration and check-in process, managing referrals, and ensuring exceptional customer service.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.

Patient Service Specialist

Atrium Health
Charlotte, North Carolina
01.2023 - 06.2025
  • Works in collaboration with providers and care center staff to assess healthcare needs, identify any barriers to care, and support patients in their health and wellness goals.

Operations Manager

Altar’d State
01.2020 - 01.2023
  • Spearhead enhancements in customer service and retail teamwork while managing and balancing financial transactions and statements.
  • Manage customer care regarding general questions and merchandise issues.

Intern

Prisma Health System - Accountable Communities
Greenville, South Carolina
01.2020 - 12.2022
  • Served in the epidemiology lab, assisted with speech pathology, and hosted COVID testing sites.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Served in the epidemiology lab, assisted with speech pathology, and hosted COVID testing sites.

Intern

Prisma Health Children’s Hospital
Greenville, South Carolina
01.2019 - 01.2020
  • Participated in telehealth medicine appointments; facilitated meetings regarding telehealth accessibility in homes.
  • Prepared reports summarizing project progress and results for management review.
  • Assisted with event planning, support and execution of virtual and in-person engagements.

Education

Masters of Healthcare Administration -

Webster’s University
Missouri City, MO
08.2025

Bachelors of Arts - Public Health

University of South Carolina
Columbia, SC
01.2022

Skills

  • Healthcare management
  • Medical lab operations
  • Process improvement
  • Telehealth coordination
  • Patient advocacy
  • Team leadership
  • Microsoft Office 365 efficiency
  • Project management

Community Service

  • Greenville Humane Society
  • Habitat for Humanity (Greenville)
  • The Big Event (University of South Carolina)

References

  • Jennifer Snow, Assistant Vice President of Community Health Strategy, Atrium Health, 864-706-7357
  • Dr. Hamp Kennemore, Hall Street Family Dental, 864-993-6675
  • Monty Desai, Carolina Law Group, 864-609-7157
  • Coleman Bates, Sales Executive, UL-ManagedPrint, coleman.bates@managedprint.com, 843-693-8121, 656 Gate Post Dr., Mt. Pleasant, SC, 29464
  • Winfred Pressley, Retired ATF Agent, 912-577-0666, 3000 Fast Lane #301, Indian Land, SC, 29707

Timeline

Clerical Team Leader

Atrium Health
06.2025 - Current

Patient Service Specialist

Atrium Health
01.2023 - 06.2025

Operations Manager

Altar’d State
01.2020 - 01.2023

Intern

Prisma Health System - Accountable Communities
01.2020 - 12.2022

Intern

Prisma Health Children’s Hospital
01.2019 - 01.2020

Masters of Healthcare Administration -

Webster’s University

Bachelors of Arts - Public Health

University of South Carolina

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