Mykel DeJae Griggs
Abilene,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Referral Specialist
Hendrick Medical Center
06.2024 - 02.2025
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained prior authorization for testing procedures.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Substance Abuse Counselor Intern
Serenity Foundation of Texas
04.2023 - 12.2023
- Developed individual treatment goals based on history and diagnosis.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate services.
Peer Recovery Specialist
Serenity Foundation of Texas
09.2022 - 04.2023
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
- Documented case management activity for accurate, reliable records.
Call Center Representative
Serenity Foundation of Texas
02.2022 - 09.2022
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing client concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize client needs.
Chemical Dependency Technician
Serenity Foundation of Texas
10.2021 - 02.2022
- Supported client confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Delivered compassionate client care, focusing on safety, comfort and emotional support.
Member Service Representative
Planet Fitness
08.2019 - 02.2021
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Opened customer accounts and provided deposit and withdrawal receipts.
Server
Dennys Restaurant
04.2018 - 08.2019
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associates - Chemical Dependency Counseling
Texas State Technical College
Abilene, TX12.2022
High School Diploma -
Haskell High School
Haskell, TX05.2007
Skills
- Medical terminology
- Patient confidentiality
- Pre-authorization
- Note taking and documentation
- Organization
Timeline
Referral Specialist
Hendrick Medical Center
06.2024 - 02.2025
Substance Abuse Counselor Intern
Serenity Foundation of Texas
04.2023 - 12.2023
Peer Recovery Specialist
Serenity Foundation of Texas
09.2022 - 04.2023
Call Center Representative
Serenity Foundation of Texas
02.2022 - 09.2022
Chemical Dependency Technician
Serenity Foundation of Texas
10.2021 - 02.2022
Member Service Representative
Planet Fitness
08.2019 - 02.2021
Server
Dennys Restaurant
04.2018 - 08.2019
Associates - Chemical Dependency Counseling
Texas State Technical College
High School Diploma -
Haskell High School
Similar Profiles
Natosha SteeleNatosha Steele
Registered Nurse, Mothercare at Hendrick Medical CenterRegistered Nurse, Mothercare at Hendrick Medical Center
Vyera RamirezVyera Ramirez
ER Registered Nurse at Hendrick Medical Center- NorthER Registered Nurse at Hendrick Medical Center- North
Nelphat BorNelphat Bor
Registered Nurse at Hendrick Medical CenterRegistered Nurse at Hendrick Medical Center