Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mykel DeJae Griggs

Mykel DeJae Griggs

Abilene,TX

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Referral Specialist

Hendrick Medical Center
06.2024 - 02.2025
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained prior authorization for testing procedures.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Substance Abuse Counselor Intern

Serenity Foundation of Texas
04.2023 - 12.2023
  • Developed individual treatment goals based on history and diagnosis.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate services.

Peer Recovery Specialist

Serenity Foundation of Texas
09.2022 - 04.2023
  • Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
  • Arranged community initiatives to build supportive networks for improved rehabilitation.
  • Documented case management activity for accurate, reliable records.

Call Center Representative

Serenity Foundation of Texas
02.2022 - 09.2022
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing client concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize client needs.

Chemical Dependency Technician

Serenity Foundation of Texas
10.2021 - 02.2022
  • Supported client confidentiality in accordance with HIPAA regulations.
  • Treated clients and families with respect and dignity.
  • Delivered compassionate client care, focusing on safety, comfort and emotional support.

Member Service Representative

Planet Fitness
08.2019 - 02.2021
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Opened customer accounts and provided deposit and withdrawal receipts.

Server

Dennys Restaurant
04.2018 - 08.2019
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Associates - Chemical Dependency Counseling

Texas State Technical College
Abilene, TX
12.2022

High School Diploma -

Haskell High School
Haskell, TX
05.2007

Skills

  • Medical terminology
  • Patient confidentiality
  • Pre-authorization
  • Note taking and documentation
  • Organization

Timeline

Referral Specialist

Hendrick Medical Center
06.2024 - 02.2025

Substance Abuse Counselor Intern

Serenity Foundation of Texas
04.2023 - 12.2023

Peer Recovery Specialist

Serenity Foundation of Texas
09.2022 - 04.2023

Call Center Representative

Serenity Foundation of Texas
02.2022 - 09.2022

Chemical Dependency Technician

Serenity Foundation of Texas
10.2021 - 02.2022

Member Service Representative

Planet Fitness
08.2019 - 02.2021

Server

Dennys Restaurant
04.2018 - 08.2019

Associates - Chemical Dependency Counseling

Texas State Technical College

High School Diploma -

Haskell High School
Mykel DeJae Griggs