Summary
Overview
Work History
Education
Skills
Timeline
Generic

MYKELL LEE

Buffalo

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

3
3
years of professional experience

Work History

Server

Texas Roadhouse
Tonawanda
12.2024 - Current
  • Provided exceptional customer service in fast-paced dining environment
  • Upsold menu items to enhance guest dining experience
  • Took and processed customer orders accurately and efficiently
  • Collaborated with kitchen staff to ensure timely food delivery
  • Running trays and appetizers for all of the front house
  • Organized training sessions for new hires to familiarize them with the workplace environment
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives
  • Assisted in the development of operational strategies to ensure efficient and productive operations

Assistant Manager

White Rabbit Dessert
Tonawanda
04.2022 - Current

Server

Papi Grandes Buffalo
Buffalo
04.2023 - 01.2024
  • Supervised daily operations including scheduling shifts, assigning duties
  • Communicated regularly with customers to gain insights into their needs
  • Delivered food orders promptly and courteously
  • Performed opening and closing duties such as setting up the dining area, restocking supplies
  • Followed health safety and serving food products
  • Assisted in training new servers
  • Ensured that each guest was served courteously, quickly, and efficiently

Education

High School Diploma -

Kenmore East Senior High School
Tonawanda, NY

Skills

  • Money Handling
  • Staff Training and Development
  • Orientation and training
  • Team motivation
  • Sales Reporting
  • Communication
  • Customer Relations
  • Staff Management

Timeline

Server

Texas Roadhouse
12.2024 - Current

Server

Papi Grandes Buffalo
04.2023 - 01.2024

Assistant Manager

White Rabbit Dessert
04.2022 - Current

High School Diploma -

Kenmore East Senior High School
MYKELL LEE