Mykell Rich
Logan
Summary
Dependable with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
5
5
years of professional experience
Work History
Crew Member, Shift Lead
Tropical Smoothie Cafe
02.2025 - Current
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Shift Lead
Caribbean Custard
12.2023 - 01.2026
- Kept employees operating productively and working on task to meet business and customer needs.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Team Member
Einsteins Bros Bagels
08.2024 - 05.2025
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Team Member
Utah State University Consessions
09.2021 - 12.2023
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Kept clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food for peak busy periods with hundreds of customers.
Team Member
Noodles and Company
10.2022 - 09.2023
- Learned all required tasks quickly to maximize performance.
- Worked through busy times with efficiency and accuracy.
- Cooked food to the quality standards and worked with modifications to ensure a good customer experience.
Assistant Dance Instructor
Starrsteppers Dance Studio
07.2022 - 07.2023
- Kept employees operating productively and working on task to meet business and customer needs.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Education
Highschool Certificate -
Logan High School
Logan, UTBachelor - English
Utah State University
Logan, UTSkills
- Complaint resolution
- Cleaning
- Safety
- Computer skills
- Creativity and innovation
- Continuous development
- Customer service
- Clear communication
- Positive attitude
- Teamwork and collaboration
- Point-of-sale system
- Money handling
- Quickly learn new data systems
Timeline
Crew Member, Shift Lead
Tropical Smoothie Cafe
02.2025 - Current
Team Member
Einsteins Bros Bagels
08.2024 - 05.2025
Shift Lead
Caribbean Custard
12.2023 - 01.2026
Team Member
Noodles and Company
10.2022 - 09.2023
Assistant Dance Instructor
Starrsteppers Dance Studio
07.2022 - 07.2023
Team Member
Utah State University Consessions
09.2021 - 12.2023
Highschool Certificate -
Logan High School
Bachelor - English
Utah State University