Mykenzie Hitz
Hamilton,United States
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Security Officer
Spooky Nook Sports
01.2024 - Current
- Ensuring site safety at Spooky Nook Sports through vigilant surveillance
- Decreased security incidents by 30% through innovative strategies
- Proficient in using advanced security systems and tools
- Resolved potential security threats with analytical problem-solving
- Enhanced patron's experience by providing a secure environment.
Sales Associate
Menards
04.2023 - 01.2024
- Worked with fellow sales team members to achieve group targets
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Upsold additional items based on customer interests and needs
- Handled customer complaints in a professional manner
- Attended monthly team meetings to review performance goals and objectives
- Built and maintained relationships with peers and upper management to drive team success
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Digital Technology Advisor
Best Buy
10.2022 - 04.2023
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions
- Followed up with customers post-sale for feedback on product satisfaction
- Demonstrated product features to align with customer needs
- Fostered relationships with customers to expand customer base and retain business
- Maintained knowledge of sales and promotions, return policies and security practices
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Managed inventory levels by tracking stock availability and coordinating restocking efforts.
Education
Bachelor of Science - Cyber Security
University of Cincinnati
Cincinnati, OH05.2028
High School Diploma -
Ross High School
Ross, OH05.2023
Skills
- Customer Service
- Team Support
- Client Account Management
- Business Development
- Promotional Support
- Policy and Procedure Adherence
- Reliable and Punctual
- Managing Tactics
- Incident Reporting
- Report Writing
- Superior customer service
- Work ethic
- Reliability
- Punctuality
- Keen observer
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Team Leadership
- Technical Support
- Data Recovery
- Problem-Solving
- Attention to Detail
Timeline
Security Officer
Spooky Nook Sports
01.2024 - Current
Sales Associate
Menards
04.2023 - 01.2024
Digital Technology Advisor
Best Buy
10.2022 - 04.2023
Bachelor of Science - Cyber Security
University of Cincinnati
High School Diploma -
Ross High School
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