Mykerria Byers
Jennings,LA
Summary
Patient Customer Service Representative offers 6+ year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
CUSTOMER SERVICE SALES REPRESENTATIVE
Race Trac
Lafayette, USA
09.2021 - 03.2022
- Engaged customers through effective conversation, identifying their needs and tailoring solutions to meet requirements.
- Negotiated prices and established contracts, successfully finalizing sales agreements and ensuring customer satisfaction.
- Educated customers on product features and technical details, enhancing their understanding and driving informed purchasing decisions.
- Generated quotes, processed payments and documented customer communications.
- Produced sales documents, finalized deals and filed records.
CUSTOMER SERVICE REPRESENTATIVE AGENT
Burlington
Lafayette, USA
03.2020 - 11.2020
- De-escalated customer concerns, fostering positive resolutions through calm, friendly demeanor.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Processed documentation and addressed discrepancies to enhance client trust and satisfaction.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Analyzed customer activity to promote safe and secure environment.
- Trained new employees on procedures and policies to improve overall team effectiveness.
VOLUNTEER REPRESENTATIVE
Lafayette Public Library
Lafayette, USA
01.2016 - 08.2017
- Created engaging visual content that enhanced organization's social media presence.
- Assisted with preparation, setup, and breakdown of community and public events to ensure smooth execution.
- Helped with prep, set up, and breakdown of community and public events.
- Marketed volunteer program through fliers, newsletters, and social media, increasing community awareness and participation.
- Determined customer eligibility for benefit programs and services.
- Set up tables and chairs and unloaded necessary equipment to prepare for events.
Education
High School Diploma -
Jennings High School
Jennings, LA 08.2015 - 05.2018
Skills
- Call center operations
- Quality assurance optimization
- Event planning
- Processing payments
Timeline
CUSTOMER SERVICE SALES REPRESENTATIVE
Race Trac
09.2021 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE AGENT
Burlington
03.2020 - 11.2020
VOLUNTEER REPRESENTATIVE
Lafayette Public Library
01.2016 - 08.2017
High School Diploma -
Jennings High School
08.2015 - 05.2018