Maria Fisher
Denham Springs,LA
Summary
Performance-driven Associate with a record of accomplishments in connecting with customers and producing remarkable results. Proactive leader, successful at meeting and exceeding targets with strategic approaches. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
CarMax
09.2020 - Current
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
Administrative Assistant
DDP Outreach
10.2018 - 10.2020
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and resolved issues to maintain billing accuracy.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Processed and sent invoices, adjustments and credit memos to customers.
- Managed numerous client accounts to track and collect money owed.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Managed all payments processing, invoicing and collections tasks.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Checked claims coding for accuracy with ICD-10 standards.
Education
High School Diploma -
Glen Oaks High
05.2009
Skills
- Sales Expertise
- Product Promotions
- Strategy Development
- Complex Problem-Solving
- Customer Service
- Microsoft Excel
- Call Center Operations
- Shipping and Receiving Understanding
- Office Equipment Proficiency
- Critical Thinking
- Administrative Support
- Multi-Task Management
- Upselling and Cross-Selling
- Typing Proficiency
Timeline
Customer Service Sales Representative
CarMax
09.2020 - Current
Administrative Assistant
DDP Outreach
10.2018 - 10.2020
High School Diploma -
Glen Oaks High