Mayra Gutierrez
Odessa,TX
Summary
Strategic Customer Service Sales Representative driving customer and revenue growth through effective networking and prospecting. Achieved sales success by converting leads, maintaining client relationships, and delivering tailored solutions. Focused on enhancing customer experiences and contributing to team objectives.
Overview
2
2
Languages
23
23
years of professional experience
Work History
Customer Service Sales Representative
M&A Rentals and Decorations
Hesperia, CA
09.2005 - 07.2023
- Explained product options, pricing, and service details for event rental selections.
- Processed customer orders for tents, tables, chairs, and decorative items.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Resolved customer questions about availability, setup, and delivery arrangements.
- Suggested additional products or services that may benefit the customer's needs.
- Identified potential opportunities to upsell products or services.
- Built sustainable relationships with customers through open communication.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated with staff to prepare rental and decoration orders for events.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Negotiated prices and set up contracts to finalize sales agreements.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Scheduled pickup and return times for rental equipment with clients.
- Provided accurate information about products and services.
- Listened to customer needs to identify and recommend best products and services.
Call Center Representative
Children’s dental group
South Gate, California
02.2000 - 09.2003
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered inbound calls for children's dental group patients and families
- Scheduled, confirmed, and rescheduled pediatric dental appointments across office calendars
- Verified patient insurance details and explained coverage questions clearly
- Routed urgent calls to dental staff and clinical team members
- Documented patient information, call notes, and appointment changes in records
- Responded to billing, treatment, and office policy questions with courtesy
- Sent appointment reminders and follow-up messages to families
- Maintained calm, friendly service for anxious children's dental callers
- Updated customer accounts, addresses and contact information within call management databases.
Education
Bell High School
Bell, CASkills
- Customer service
- Sales negotiation
- Order processing
- Appointment scheduling
- Product pricing
- Call center operations
- Email communication
- Data entry
- Effective communication
- Verbal and written communication
- Multitasking and organization
- Problem solving
- Active listening
- Conflict resolution
- Empathy and patience
- Fluent in multiple languages
- Professionalism
- Cash handling
- Self motivation
- Adaptability
Languages
Spanish
Professional
English
Professional
Timeline
Customer Service Sales Representative
M&A Rentals and Decorations
09.2005 - 07.2023
Call Center Representative
Children’s dental group
02.2000 - 09.2003
Bell High School