MYKETA ROYSTER
Summary
Solutions-focused and results-oriented professional with a strong, progressive track record in client diagnostic care & treatment, staff training, leadership, program development, and supervision. Passion for creating and fostering relationships through being an effective communicator and listener who quickly masters new roles and technologies to achieve positive outcomes towards S.M.A.R.T. and stretch goals. It is my goal to exceed the expectation of those above me and continue to present myself as an asset to any company and its stakeholders.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Duke Pediatric Clinic
01.2025 - Current
- Verify insurance information’s process claim and manage patient payment.
- Handles patients interactions, including scheduling appointment, answering patients
- Enter patients demographic and insurance into registration system
- Protect patients’ rights by maintain and financial of personal and financial information and follow guidelines for HIPPA regulations.
ASSISTANT GENERAL MANGER
BRUGGERS BAGELS
01.2020 - 11.2024
- Growing store sales and monitoring inventory and food costs, more importantly in coaching, developing, and leading all store team members.
- Ensures delivery of fast and friendly service and quality products, while closely monitoring inventory, cost control for food and beverage, and a maintaining a clean, safe store environment.
VETITAS COLLABORATIVE
03.2019 - 01.2020
- Specialty in healthcare for the treatment of eating disorders. Providing a range of services for individuals of all ages, inpatient, acute residential, partial hospitalization, intensive outpatient, and outpatient levels of care.
- Each patient’s care is individualized, evidence-based, and delivered in a gender-diverse and inclusive environment. Multidisciplinary treatment teams – made up of highly dedicated physicians, psychiatrists
ASSISSTANT DIRECTOR
CHICK FIL A
08.2018 - 03.2019
- Cash Management: Basic: Demonstrates basic knowledge and ability and, with guidance, can apply the competency in common situations that present limited difficulties.
- Achievement Orientation: Helps others meet and exceed standards
- Decision Making: Makes decisions in vague situations
FLOATING GENERAL MANGER
N.C STATE UNIVERSITY
08.2017 - 08.2018
- This position will supervise the daily operations of the NC State Dining coffeehouses when the permanent supervisor is not available to operate the unit.
- Perform food production administrative work including purchasing and inventory controls. Must meet assigned budget requirements for food and labor. Will be required to create weekly flash reports.
- Prepare lists of items for food and non-food orders as scheduled and enters the order into C-Board and Port City Java/Starbucks ordering systems. Orders all Port City Java/Starbucks required drinks and snacks that are required to be kept on hand. Ensure products are received, stored and dated.
- Complete corporate paperwork as required. Verify paperwork is completed thoroughly and correctly to ensure compliance with requirements.
FOOD SERVICES ASSISTANT MANAGER
06.2017 - 08.2017
- To demonstrate knowledge of products, customer service, management of daily operations and operation standards.
- Comply with the operational excellence fundamentals by meeting and maintaining food and labor initiatives.
- Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour.
- Conduct inventory, orders and purchases in accordance with food service provider contract.
CUSTOMER SERVICE SUPERVISOR
01.2015 - 06.2017
- Provided individual and team performance meets objectives and client expectations. Planned and led daily team briefings to ensure safety and sanitation standards in all operations.
- Maintained effective relationships with customers and airport company representatives.
- Ensured cost effective operational decisions for labor management, controlling absences, overtime and resources.
- Proactively served as the liaison between the airline and its customers in resolving customer concerns.
FOOD SERVICES SHIFT SUPERVISOR
09.2009 - 02.2012
- Conducted audits according to agency guidelines to ensure food service quality, environmental safety, and infection control.
- Oversaw day to day operations and purchase of foods/supplies for service.
- Maintained required documentation including food production, inventory, income/expense, and personnel records.
Education
B.S. - SOCIOLOGY
SHAW UNIVERSITY
01.2020
Skills
- Staff Development & Training
- Regulatory & Safety Compliance
- Purchasing & Inventory Control
- Regulatory Compliance
- Scheduling & Labor Control
- Food Service Delivery
- Cost Control
- Food & Beverage Operations
Certification
CPR & First Aid
Timeline
Duke Pediatric Clinic
01.2025 - Current
ASSISTANT GENERAL MANGER
BRUGGERS BAGELS
01.2020 - 11.2024
VETITAS COLLABORATIVE
03.2019 - 01.2020
ASSISSTANT DIRECTOR
CHICK FIL A
08.2018 - 03.2019
FLOATING GENERAL MANGER
N.C STATE UNIVERSITY
08.2017 - 08.2018
FOOD SERVICES ASSISTANT MANAGER
06.2017 - 08.2017
CUSTOMER SERVICE SUPERVISOR
01.2015 - 06.2017
FOOD SERVICES SHIFT SUPERVISOR
09.2009 - 02.2012
B.S. - SOCIOLOGY
SHAW UNIVERSITY
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