MYKHAEL JOHNSON
Las Vegas
Summary
Accomplished Crew Trainer at McDonald's, adept in employee training and customer service, enhanced team performance and service quality through effective coaching and leadership. Skilled in cash handling and safe food handling, consistently improved customer satisfaction and operational efficiency. Demonstrated strong team leadership and active listening, contributing to a positive work environment and streamlined operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Crew Trainer
McDonald's
03.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Table Busser
Mama Bird
12.2021 - 03.2022
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Sometimes I would help prep some of the appetizers such as biscuits, Fries.Etc.
Crew Member
Sonic
06.2021 - 12.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- I Mostly worked in the kitchen so am not to familiar with the other parts of the job.
Server
The Virginian Retirement Community
03.2020 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Acceleration Academy
Las Vegas, NV05.2024
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Active Listening
- Safe Food Handling
- Food safety understanding
- Cleaning and sanitation
Timeline
Crew Trainer
McDonald's
03.2022 - Current
Table Busser
Mama Bird
12.2021 - 03.2022
Crew Member
Sonic
06.2021 - 12.2021
Server
The Virginian Retirement Community
03.2020 - 05.2021
High School Diploma -
Acceleration Academy