Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mykheal Tucker

Morrow,GA

Summary

Personable and dedicated Customer Service Representative with extensive experience restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

Wendy's
Morrow, GA
03.2020 - Current
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Entered time and attendance logs in preparation for payroll.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Maintained adequate staffing to meet objectives within budget.
  • Monitored staff performance and addressed issues.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Crew Member

Zaxby's Chicken Fingers & Buffalo Wings
Morrow, GA
02.2021 - 04.2021
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Explained current promotional information and items to patrons.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Directed patrons to restrooms and other amenities within facility.

Education

Some College (No Degree) - Business Administration And Management

Georgia Gwinnett College
Lawrenceville, GA

Skills

  • Performance Management
  • Expense Tracking
  • Operations Management
  • Marketing
  • Policy Implementation
  • Strategic Planning
  • Staff Development
  • Business Development
  • Workforce Management
  • Financial Management

Certification

  • Serve safe

Timeline

Crew Member

Zaxby's Chicken Fingers & Buffalo Wings
02.2021 - 04.2021

Manager

Wendy's
03.2020 - Current

Some College (No Degree) - Business Administration And Management

Georgia Gwinnett College

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Mykheal Tucker