Mykia Day
York,PA
Summary
Detail-oriented administrative professional with experience supporting high-volume operations, managing scheduling, and maintaining accurate records in regulated environments. Skilled in documentation processing, compliance standards, and serving as a primary point of contact for diverse populations. Proven ability to coordinate across departments, manage sensitive information, and support leadership with organizational and clerical functions. Currently pursuing a Master’s in Human Resource Management with a strong interest in student services and public sector administration.
Overview
11
11
years of professional experience
Work History
Contact Center Assistant I
Wellspan Health
02.2024 - Current
- Serve as a primary point of contact for patients, managing high-volume scheduling and registration-related inquiries
- Manage 60–70+ daily patient interactions, balancing scheduling, documentation, and inquiry resolution while maintaining accuracy and professionalism
- Coordinate appointment scheduling and maintain accurate records within electronic systems
- Collect, verify, and update demographic and insurance documentation to ensure accuracy and compliance
- Ensure accuracy and completeness of documentation in accordance with organizational policies and regulatory requirements
- Maintain detailed documentation of all interactions, ensuring data integrity and confidentiality standards
- Collaborate with clinical departments, labs, and administrative teams to support efficient service coordination
- Resolve complex inquiries and escalate sensitive issues appropriately
- Consistently meet performance, accuracy, and productivity benchmarks in a fast-paced environment
Sales Associate
Ashley Furniture Homestore
06.2022 - 02.2024
- Provided in-person customer service while managing multiple client needs in a fast-paced retail environment
- Handled customer concerns and payment-related issues with professionalism, achieving high resolution rates
- Maintained accurate documentation related to transactions, orders, and follow-up communications
- Strengthened customer relationships through clear communication, organization, and follow-through
Cashier
Weis Markets Inc
11.2014 - 08.2021
- Balanced and reconciled cash drawers daily, ensuring accountability and precision
- Supported front-end administrative tasks, including organizing paperwork and assisting customers
- Demonstrated long-term reliability, punctuality, and strong organizational skills
- Processed high volumes of transactions with a high level of accuracy and attention to detail
Education
Master of Arts - Human Resources Management
Indiana University of Pennsylvania
Indiana, Pennsylvania, PA12.2026
Bachelor of Arts - Graphic Design
Indiana University of Pennsylvania
Indiana, Pennsylvania, PA12.2021
Skills
- Administrative Support & Office Operations
- Appointment Scheduling & Calendar Coordination
- Data Entry, Recordkeeping & Documentation Processing
- Compliance & Confidential Information Handling
- Customer Service & Front-Facing Communication
- Microsoft Office (Word, Excel, Outlook)
- Electronic Record Systems (EPIC; adaptable to Student Information Systems)
- Organization, Multitasking & Attention to Detail
- Interdepartmental Coordination
- Report Preparation & Data Tracking
Timeline
Contact Center Assistant I
Wellspan Health
02.2024 - Current
Sales Associate
Ashley Furniture Homestore
06.2022 - 02.2024
Cashier
Weis Markets Inc
11.2014 - 08.2021
Master of Arts - Human Resources Management
Indiana University of Pennsylvania
Bachelor of Arts - Graphic Design
Indiana University of Pennsylvania