Mykia James
Palm Bay,USA
Summary
Caring and friendly customer service professional with 10+ years of experience in telephone customer service, including sales, tech support and customer care.
Proven experience in providing home health care services, including personal care, medication administration and patient mobility support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HealthPlanOne
08.2022 - 05.2024
- Monitored over 250 customers with insurance benefits
- Collecting & maintaining customers benefits privileges
- Going over benefit packages with customers
- Developed and maintained relationships with over 250 customers, resulting in a 90% customer service satisfaction rate.
- Participated in opening new insurance for customers over 50
- Participated in providing otc benefits, health insurance, disability insurance , long term care & deductibles
- Helped develop and improve processes and produces to create healthy work environment
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
MCI Careers
10.2020 - 08.2021
- Troubleshot and resolved complex software issues, improving system performance by 35%
- Corrected 150+ technical errors in The company’s software, significantly improving performance and users experience
- Successfully resolved over 200+ complex technical issues, improving system efficiency by 30%
- Proven ability to manage large teams and projects, with a a focus on problem-solving and customer satisfaction
- Resolved complex customer complaints by implementing new procedures.
- Resolved system-wide technical issues by coordinating with IT team, leading 50% increase in system efficiency
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Med Tech/Caregiver
Century Oaks
07.2019 - 10.2020
- Managed care for over 15 long term patients, consistently receiving commendations for compassionate care which enhanced patient satisfaction
- Implemented personalized nutrition plans for 15 patients based on physician’s recommendations, promoting better health outcomes
- Coordinated with physical therapists to support mobility exercises for patients, which helped increase the successful recovery rate by 25%
- Provided quality of life for residents by respecting their needs & providing direct care and medication
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Education
High school diploma -
Palm Bay High School
Palm Bay, FL05.2012
Skills
- Customer relations
- Telecommunications
- Typing
- Excel
- Microsoft word
- Customer Service (10years)
- Vital Signs
- Medical Terminology
- CNA
- Billing
- Caregiving
- Patient Care( 6 years)
- Analysis skills
- Meal preparation
- Data entry
- Collections
Certification
- Med Tech
- July2019 to Present
- Med pass. Pass out medications to patients and or resident
- CPR Certification
Additional Information
- Skills
- Microsoft word Typing/keyboard skills
- Microsoft Power point Customer relations
- Microsoft excel Telecommunications
Timeline
Customer Service Representative
HealthPlanOne
08.2022 - 05.2024
Customer Service Representative
MCI Careers
10.2020 - 08.2021
Med Tech/Caregiver
Century Oaks
07.2019 - 10.2020
- Med Tech
- July2019 to Present
- Med pass. Pass out medications to patients and or resident
- CPR Certification
High school diploma -
Palm Bay High School
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