Mykia Kelly
Smyrna,Georgia
Summary
Customer service Professional with 9 years of Auto Insurance Claims background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim procedures. Familiarity with general liability procedures and auto insurance policies. Hardworking and passionate job seeker with strong organizational skills eager to secure a continuous development position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. I have earned my Bachelor's Degree in Behavioral Science, now seeking an entry-level position in the healthcare field to apply my knowledge and passion for helping others. I have strong transferable skills such as interpersonal communication skills, problem-solving abilities, and attention to detail, which can be valuable in the healthcare industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate
World Market
Kennesaw, GA
08.2014 - Current
- Assist customers in a professional and courteous manner
- Cash Handling
- Refund transaction
- Ensuring excellent customer service
- Assisting FIFO (First In First Out) regulations
- Updating product inventory
- Conduct inventory functions of merchandise and returned items
- Assist with creating customer satisfaction survey’s.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Greeted customers and offered assistance for increased customer satisfaction.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Maintained relationships with customers to maximize sales opportunities.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Wrapped, boxed and weighed bakery department products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
Auto Subrogation Adjuster
Allstate Insurance Company
Atlanta
08.2014 - Current
- Handling inquiring calls for auto claims
- Answer client questions on claim process, and policies
- Accurately update claim information
- Maintain professional service relationship with customer
- Submittal of Arbitration documents
- Submission of auto claims to correct departments
- Ensuring all HIPPA rules and regulations are maintained
- Identifying customers by client identifier information.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
- Optimized data management processes by accurately documenting claim details in company systems for easy retrieval during audits or future inquiries.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Streamlined workflow for faster claim resolution by coordinating with various internal departments and external agencies.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Reduced backlogs of pending claims using effective time-management strategies such as prioritizing tasks based on urgency or complexity levels.
- Participated in ongoing professional development opportunities to maintain current knowledge of insurance laws, regulations, and best practices within the field of claims adjustment.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Analyzed information gathered by investigations to report findings and recommendations.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Documented all investigation activity and presented reports to management.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Followed up with insured individuals regarding premium and deductibles payments.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Education
Bachelor’s in Psychology and Behavioral Science - undefined
Ashford University
Atlanta, GAundefined
Pike High School
Indianapolis, INSkills
Preparing reports
Management Support
Cash Handling
Data Entry
Workplace Safety
Sales Techniques
Attention to Detail
Decision-Making
Time Management
Customer Service
Courteous and Professional
Oral communication
Computer Skills
Customer interaction
Customer Engagement
Organizational Skills
Adaptability and Flexibility
Safety and Cleanliness Standards
Problem-solving abilities
Speech Clarity
Multitasking
Teamwork and Collaboration
Professionalism
Engaging with Diverse Customers
Analytical Skills
Reliable and Responsible
Performance Improvement
Certification
Fundamentals of Trauma Processing
Timeline
Fundamentals of Trauma Processing
03-2024
Associate
World Market
08.2014 - Current
Auto Subrogation Adjuster
Allstate Insurance Company
08.2014 - Current
Bachelor’s in Psychology and Behavioral Science - undefined
Ashford University
undefined
Pike High School