Mykia Ward
Church Hill,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Rural Carrier Associate
United States Post Office
08.2022 - Current
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Distributed mail on foot to residences and businesses, delivering to approximately 250 customers per shift
Sales Associate
Lowe's
11.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Active Duty Soldier
US Army
02.2013 - 09.2017
- Secured and protected military property, assets, and personnel.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Coached and mentored new recruits for motivated, high-performing teams.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Trained in conflict resolution among subordinates, equals and superiors.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
Education
Bachelor of Science - Human Resources Management
University of Maryland Global Campus
College Park, MD05.2023
Skills
- Customer Satisfaction
- Carrier Negotiations
- Inquiry Response
- Brand Loyalty
- Active Learning
- Employee Performance
- Document and Records Management
Timeline
Rural Carrier Associate
United States Post Office
08.2022 - Current
Sales Associate
Lowe's
11.2021 - 05.2022
Active Duty Soldier
US Army
02.2013 - 09.2017
Bachelor of Science - Human Resources Management
University of Maryland Global Campus