Mykin Broadbent
Lehi,UT
Summary
Dedicated Front Desk Manager with strong customer service and problem-solving skills. Ensures smooth check-in and check-out processes while handling guest inquiries and complaints effectively. Committed to creating a welcoming environment and enhancing guest satisfaction through efficient operations.
Overview
1
1
year of professional experience
Work History
Front Desk Manager
Hilton
Cedar City, UT
10.2025 - 04.2026
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated scheduling for housekeeping and maintenance requests to optimize guest satisfaction.
- Trained new staff on front desk procedures and software systems for efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Desk Night Auditor
Wingate Hotel
Cedar City, UT
02.2025 - 10.2025
- Processed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Managed reservations and room assignments using hotel management software.
- Handled guest inquiries and concerns, providing exceptional customer service during night shifts.
- Conducted nightly financial audits, reconciling cash drawers and preparing reports for management review.
- Monitored security systems and maintained safety protocols throughout the hotel premises overnight.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
No Degree - Hair Design
Renissance
Provo, UT05-2003
High School Diploma -
Kahuku High School
Kahuku, HI05-1998
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Conflict management
- Guest relations
- Hospitality services
- Reception expertise
Timeline
Front Desk Manager
Hilton
10.2025 - 04.2026
Front Desk Night Auditor
Wingate Hotel
02.2025 - 10.2025
No Degree - Hair Design
Renissance
High School Diploma -
Kahuku High School