
Dynamic leader with a proven track record, adept at boosting sales force productivity and implementing process improvements. Excelled in motivating teams across various roles, enhancing customer satisfaction, and ensuring regulatory compliance. Skilled in communication and decision-making, with a knack for adapting to change and driving team accountability.
Managed and supported daily functions vital to sales force productivity.
•Coordinates sales forecasting used within the sales organization.
•Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s reporting efforts.
•Proactively identifies opportunities for sales process improvement.
•Monitors the accuracy and efficient distribution of sales reports essential to the sales organization.
•Implements enabling technologies to field sales people.
•Working with Accounting, Finance, and Human Resources to provides assistance with sales incentive compensation administration on an as-needed basis.
•Payroll
Responsible for overseeing a team of utility locators, ensuring they accurately and safely locate underground utilities like electric, gas, water, and telecommunication lines in designated areas.
•Manage daily operations, assign work orders, while monitoring quality of locates, and maintaining compliance with safety regulations.
•Resolve any issues that arise in the field, all while prioritizing customer service and damage prevention.
As Service Manager my role is to lead and motivate our local Pest Technicians Teams to provide outstanding service delivery of Terminix products to our valued customers. Responsible for ensuring my team functions effectively, operating efficiently and maintaining high levels of customer satisfaction.
• Monitor branch scheduling and ensuring pest tech route are successfully completed.
• Ensure regulatory compliance standards are met or exceeded.
• Inspect and evaluating the performance of Pest Technicians.
• Monitor and maintain inventory levels of pest control products.
• Facilitate continuous training of local sales and service teams.
• Communicate and provide solutions to clients through the use of technical knowledge and pest management techniques
Provide general management of all activities, and excellent customer service, consistent with the company’s policies and the RAC mission statement. Set daily and weekly goals related to sales and collections activities.
• Responsible for maximization of store revenue and profits through efficient management of all store activities
• Responsible for the selection, and training and development of over 15 employees
• Schedule, organize, and manage daily activities and goals of store staff. Adjust as required to ensure all activities and daily requirements are met.
• Responsible for excellent customer service to clients.
• Motivate, evaluate, coach, counsel, and develop staff
• Assist in identifying and training new store managers for other stores at different location.
• Responsible for Credit Assistant Manager
• Review and reconcile daily cash activities, i.e., receipts, payments, deposits.
• Payroll
Excellent Communication Skills
Able to motivate and inspire team
Easily adapts and willing to embrace change
Positive Attitude
Holds myself and my team accountable
Makes sound, informed decisions using
emotional intelligence
• YoY sales increased from 2.6 million (2022) to 3.1 million (2023) and 3.9 million (2024)
• I am 1 of 2 Safety Managers at my location.
Recordable vehicular accidents (62%) and recordable job site injuries (39%) are down over the last 2 years
• Branch rankings increase nationally while working at Terminix. When I left we were ranked #12 out of 273 (2020), compared to #246 out of 273 (2019) and #266 of 273 (2018).
• During my employment at Rental Center, I was recognized each year as the top salesman in Region 19 - of out 120 stores.
• Nine (9)employees under my training
and supervisionwere promoted to Store
Managers.
• Received community recognition 2016-17, Outstanding Business Partner.
• I have over 25 years experience in direct management.