Angela Fraser
Mount Airy,GA
Summary
Expert in customer service & satisfaction while driving revenue and sales. Detail-oriented team player with strong communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
SERVICE WRITER/SALES COUNTER MANAGER
The Tire Barn Tire Pros
2012.02 - 2023.07
- Interact with customers face to face, phone, email, & text
- Sale passenger & light truck tires, automotive services & repairs
- Matured strong customer and sales team relationships, boosting customer satisfaction ratings and increasing overall revenue
- Do estimates, look up parts & labor, order parts
- Schedule repairs and services, also online appointments
- Delegate work orders to correct technician in a timely manner
- Maintain process of workflow from counter staff to the shop
- Train and manage employees Maintain strong customer relationships
- Warranty claims
- Invoice customers thru several different point of sale software
- Reconcile statements
- Some payables and accounts receivable
- Answer phones
- Matured strong customer and sales team relationships, boosting customer satisfaction ratings and increasing overall revenue
Sales Associate
Walmart
2011.06 - 2012.02
- Assist as needed at “front zone”
- Cashier
- Was being promoted to floor manager but left for my most recent job which was a much better opportunity
Home Health Care Aide
Deborah Holland
2008.01 - 2011.06
- Prepare meals
- Monitor medication
- Housekeep/Clean as needed
- Bath patient
- Drive patient to appointments etc
Office Manager/Sales
Lanier Aluminum Products
2003.01 - 2006.02
- Answer phones
- Quote & sale canvas and aluminum awnings and canopy’s,
- All customers paperwork
- Bank deposit
- All office “duties
Henry O’s
2000.03 - 2003.07
- Server
- Bartender
- Closer
Front Desk Receptionist
Gress Foods
1990.06 - 1999.11
- Answer phones
- Assist payroll
- Daily Reports
- Inventory for loads (fresh and frozen)
- Price & Cost loads
Education
High School Diploma -
06.1990
Skills
• Data entry
• Customer service
• Sales
• Answering phones
• Auto repairs and service knowledge
• Automotive Repair
• Management
• Sales Management
• Excellent communication skills
• Vehicle Maintenance Sales
• Auto Estimating
• Mechanical Knowledge
• Account Management
• Home Care
Timeline
SERVICE WRITER/SALES COUNTER MANAGER - The Tire Barn Tire Pros
2012.02 - 2023.07
Sales Associate - Walmart
2011.06 - 2012.02
Home Health Care Aide - Deborah Holland
2008.01 - 2011.06
Office Manager/Sales - Lanier Aluminum Products
2003.01 - 2006.02
- Henry O’s
2000.03 - 2003.07
Front Desk Receptionist - Gress Foods
1990.06 - 1999.11
East Hall High School - High School Diploma,
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