Angela Fraser
Mount Airy,GA
Summary
Expert in customer service & satisfaction while driving revenue and sales. Detail-oriented team player with strong communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
SERVICE WRITER/SALES COUNTER MANAGER
The Tire Barn Tire Pros
02.2012 - 07.2023
- Interact with customers face to face, phone, email, & text
- Sale passenger & light truck tires, automotive services & repairs
- Matured strong customer and sales team relationships, boosting customer satisfaction ratings and increasing overall revenue
- Do estimates, look up parts & labor, order parts
- Schedule repairs and services, also online appointments
- Delegate work orders to correct technician in a timely manner
- Maintain process of workflow from counter staff to the shop
- Train and manage employees Maintain strong customer relationships
- Warranty claims
- Invoice customers thru several different point of sale software
- Reconcile statements
- Some payables and accounts receivable
- Answer phones
- Matured strong customer and sales team relationships, boosting customer satisfaction ratings and increasing overall revenue
Sales Associate
Walmart
06.2011 - 02.2012
- Assist as needed at “front zone”
- Cashier
- Was being promoted to floor manager but left for my most recent job which was a much better opportunity
Home Health Care Aide
Deborah Holland
01.2008 - 06.2011
- Prepare meals
- Monitor medication
- Housekeep/Clean as needed
- Bath patient
- Drive patient to appointments etc
Office Manager/Sales
Lanier Aluminum Products
01.2003 - 02.2006
- Answer phones
- Quote & sale canvas and aluminum awnings and canopy’s,
- All customers paperwork
- Bank deposit
- All office “duties
Henry O’s
03.2000 - 07.2003
- Server
- Bartender
- Closer
Front Desk Receptionist
Gress Foods
06.1990 - 11.1999
- Answer phones
- Assist payroll
- Daily Reports
- Inventory for loads (fresh and frozen)
- Price & Cost loads
Education
High School Diploma -
06.1990
Skills
Data entry
Customer service
Sales
Answering phones
Auto repairs and service knowledge
Automotive Repair
Management
Sales Management
Excellent communication skills
Vehicle Maintenance Sales
Auto Estimating
Mechanical Knowledge
Account Management
Home Care
Timeline
SERVICE WRITER/SALES COUNTER MANAGER - The Tire Barn Tire Pros
02.2012 - 07.2023
Sales Associate - Walmart
06.2011 - 02.2012
Home Health Care Aide - Deborah Holland
01.2008 - 06.2011
Office Manager/Sales - Lanier Aluminum Products
01.2003 - 02.2006
- Henry O’s
03.2000 - 07.2003
Front Desk Receptionist - Gress Foods
06.1990 - 11.1999
East Hall High School - High School Diploma,
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