Summary
Overview
Work History
Education
Skills
Additional Information
Professional References
Timeline
Generic

Myla Swango

Tucson,AZ

Summary

Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating a variety of events. Strong communicator that is able to foster relationships with key stakeholders and vendors.

Overview

13
13
years of professional experience

Work History

Donor Events and Stewardship Specialist

Arizona-Sonora Desert Museum
11.2023 - Current
  • Planned all high level donor events while working on other projects simultaneously including the Desert Gala that raises $200,000 dollars annually.
  • In charge of a 200 item silent auction, live auction, hiring entertainment, safety and security, and collaborating with caterers on tastings, service, and set up.
  • Stewarded high level donors while maintaining a high level of confidentiality.
  • Collaborated with different departments to achieve project goals on time and within budget.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • In charge of tribute/memorial bench program that starts at $2,500 and goes up to $25,000.

Server/Bartender/Key Team Member/Trainer

Chili's Grill & Bar
06.2012 - Current
  • Work in fast past environments
  • Consistently upselling featured items to drive more sales.
  • Train new team members by doing modules and hands on training
  • Develop relationships with bar guests and establish regulars
  • Consistently provide professional, friendly and engaging service
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Opened restaurant as a manager in charge of quality line checks, tip card payments, and counting money draws.

Event Coordinator

Elevated Living
06.2023 - 11.2023
  • Performed event coordination for luxury apartment complexes in the Tucson area.
  • Developed decor, theme and ambiance for events to satisfy client's vision and budget.
  • Coordinated with vendors and caterers for event needs.
  • Set up/take down event independently.

Member Experience Coordinator

Arizona Sands Club
07.2022 - 01.2023
  • Helped plan and organize a charity event partnered with University of Arizona Adaptive Athletics. Approximately $23,000 was raised with 400 attendees.
  • Ensured all communication platforms had correct data coding, organization, and scheduling.
  • Created weekly emails that shared with approximately 1500 Members and UA personnel on upcoming events and news.
  • In charge of hiring and maintaining relationships with all vendors, live music, DJs, entertainment, etc.
  • Developed monthly schedules for department, ensuring proper staffing for each shift and door and elevator schedules for building.
  • Supported event execution, venue set up and tear down.
  • Scheduled room bookings for member events and made sure they didn't conflict with football or private events.

Club Concierge

Arizona Sands Club
03.2021 - 07.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process during peak hours.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Provided Members with upcoming activities and events upon check-in/social media to enhance Membership.
  • Remedied issues quickly and effectively through conflict resolution and dynamic communication skills.
  • Addressed customer inquiries and complaints with timely and professional responses via phone, texting system, email and in-person interactions.

Intern

Homicide Survivors Inc.
08.2019 - 03.2020
  • Worked under the supervision of the event coordinator preparing and executing upcoming events throughout fall season
  • Inserted member data into systems to stay organized and in touch with them throughout the year
  • Created spreadsheets and reached out to local restaurants for donations of food for Thanksgiving Potluck
  • Answered incoming telephone calls, took down messages and provided information
  • Prepared letters to notify members and local authorities about future events

Game Day Intern

Tucson Roadrunners
11.2016 - 04.2017
  • In charge of selling pucks for the Chuck-A-Puck event which including handling money in a fast paced environment
  • Worked independently with mild supervision
  • Gained essential knowledge of what it takes to run a sporting event

Education

Bachelor of Arts - Communication/Sports Management

University of Arizona
Tucson, Arizona
2019

Skills

  • Works well under pressure
  • Fast learner
  • Creative problem solver
  • Leadership abilities
  • Planning/coordinating
  • Professional and mature
  • Customer service
  • Administering Social Media Accounts

Additional Information

  • Top seller of Phoenix Suns tickets for my sports marketing class at the University of Arizona. Included individual and group tickets.
  • Have coordinated and promoted Give Back nights at Chili's Grill & Bar to raise money for charities around Tucson, AZ.
  • Volunteered for the Jim Click Run and Roll for multiple years helping set up and take down event and helped conduct and plan the event.
  • Own a photo booth business providing service for a variety of personal and corporate events in the Tucson area.

Professional References

Jennifer Coyle

Arizona Sands Club

Member Experience Director

520-621-8300

jennifer.coyle@invitedclubs.com


Sophia Rosas

Arizona Sands Club 

Previous Member Experience Manager

520-342-7591

srosas@arizona.edu


Edgar Castillo

Chili's Bar and Grill 

Previous General Manager

480-217-9093


Timeline

Donor Events and Stewardship Specialist

Arizona-Sonora Desert Museum
11.2023 - Current

Event Coordinator

Elevated Living
06.2023 - 11.2023

Member Experience Coordinator

Arizona Sands Club
07.2022 - 01.2023

Club Concierge

Arizona Sands Club
03.2021 - 07.2022

Intern

Homicide Survivors Inc.
08.2019 - 03.2020

Game Day Intern

Tucson Roadrunners
11.2016 - 04.2017

Server/Bartender/Key Team Member/Trainer

Chili's Grill & Bar
06.2012 - Current

Bachelor of Arts - Communication/Sports Management

University of Arizona

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