Mylah Smith
Washington,DC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Believe N Bread
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Child and Youth Worker
Lt Joseph P Kennedy Institute
06.2023 - 08.2023
- Provided key emotional support to special needs youth.
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
- Contributed positively towards team collaborations by engaging in regular meetings and sharing insights, enhancing team cohesion.
- Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
- Provided supervision to junior staff members, offering mentorship and guidance on best practices for working with children and teenagers.
Education
High School Diploma -
Eastern Senior High School
Washington, DC06.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Community project development
- Data Entry
- Customer Relations
- Payment Processing
Timeline
Child and Youth Worker
Lt Joseph P Kennedy Institute
06.2023 - 08.2023
Customer Service Representative
Believe N Bread
03.2022 - Current
High School Diploma -
Eastern Senior High School