Mylanna Passmore
Chicago Heights,IL
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Domestic Violence Advocate
Guardian Angel Community Services
09.2023 - 02.2024
- Improved survivor safety by developing personalized safety plans and providing resources for legal assistance.
- Enhanced client self-sufficiency through comprehensive case management services, including referrals to housing and employment opportunities.
- Increased awareness of domestic violence issues by conducting community outreach and educational presentations.
- Strengthened relationships with local law enforcement agencies, ensuring effective collaboration in responding to domestic violence incidents.
Hostess
Barrel House
08.2022 - 03.2023
- Provided patrons with estimated waiting times during peak service hours.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Intern
Illinois State University Police Department
01.2022 - 05.2022
- Observing Police Personnel and their protocols.
- Ride-a-longs with Sergeants, Corporals, and Patrol Officers,
- Engaging with Officers and maintaining professionalism.
- Had a rapport with victims of sexual assault, domestic violence, etc.
Test Collection Assistant
COVID, Illinois State University
08.2021 - 01.2022
- Guided and aided with COVID-19 Self Testing Procedures
- Investigated and resolved customer inquiries and complaints quickly.
- Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
Education
B.S - Criminal Justice Sciences Candidate
Illinois State University
12.2022
Skills
- Seating arrangements
- Reservation Management
- Multitasking proficiency
- Phone Etiquette
Certification
- 40-Hour Domestic Violence Training Certification
Timeline
Domestic Violence Advocate
Guardian Angel Community Services
09.2023 - 02.2024
Hostess
Barrel House
08.2022 - 03.2023
Intern
Illinois State University Police Department
01.2022 - 05.2022
Test Collection Assistant
COVID, Illinois State University
08.2021 - 01.2022
B.S - Criminal Justice Sciences Candidate
Illinois State University
- 40-Hour Domestic Violence Training Certification
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