Summary
Knowledgeable and dedicated customer service professional with extensive experience in hotel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Theatre Concession Captain
Marina Bay Sands Theatre
04.2016 - 03.2022
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Responded to customer complaints to help resolve issues.
- Trained new employees and volunteers to operate cash register and properly prepare food.
- Worked well in a team setting, providing support and guidance.
Casino Service Attendant
Marina Bay Sands Casino
01.2012 - 04.2016
- Provided high level of assistance to customers during special events, fundraisers and private parties.
- Checked with customer before presenting bill and offered to take additional orders.
- Offered water, soft drinks, and alcoholic beverages once customers were seated and comfortable.
- Answered guests' questions about beverage menu items and helped make selections.
Cashier and Hostess
Marina Bay Sands - Waku Ghin Restaurant
03.2011 - 01.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Call Center Representative
Advanced Contact Solution, INC
02.2010 - 02.2011
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved problems, improved operations and provided exceptional service.
Assistant Office Manager
International Health Link Caregiver Training Cente
06.2008 - 01.2010
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Proprietor of Internet Cafe
Myvan Computer Center
04.2004 - 12.2007
- Managed cash drawer throughout shift and during opening and closing procedures.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Instructor
System Technology Institute
06.2003 - 03.2004
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Increased student participation via engaging lectures and assignments.
Education
Bachelor of Science - Computer Science
06.1999 - 03.2002
Bachelor of Science - Nursing
06.2005 - 03.2009
Skills
- MS Office Proficiency
- Inbound and Outbound Calling
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Customer Service
- Computer Proficiency
- Work Prioritization
- Multitasking Abilities
- Problem-solving skills
- Typing 33 wpm
Timeline
Theatre Concession Captain - Marina Bay Sands Theatre
04.2016 - 03.2022
Casino Service Attendant - Marina Bay Sands Casino
01.2012 - 04.2016
Cashier and Hostess - Marina Bay Sands - Waku Ghin Restaurant
03.2011 - 01.2012
Call Center Representative - Advanced Contact Solution, INC
02.2010 - 02.2011
Assistant Office Manager - International Health Link Caregiver Training Cente
06.2008 - 01.2010
Medina College - Bachelor of Science, Nursing
06.2005 - 03.2009
Proprietor of Internet Cafe - Myvan Computer Center
04.2004 - 12.2007
Instructor - System Technology Institute
06.2003 - 03.2004
Misamis University - Bachelor of Science, Computer Science
06.1999 - 03.2002