Mylee Koehn
Cedar Rapids
Summary
Dynamic customer service professional with a proven track record at B-bops, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through active listening and in-depth product knowledge. Demonstrated leadership in team development, consistently surpassing performance metrics while fostering loyalty and engagement among clients.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Rep
B-bops
06.2025 - Current
- Facilitated customer inquiries and efficiently resolved issues to enhance satisfaction.
- Delivered comprehensive product information to elevate customer satisfaction and engagement.
- Managed billing inquiries and executed transaction processing with precision.
- Facilitated collaboration among team members to enhance service process efficiency.
- Enhanced expertise in product offerings to deliver exceptional customer support.
- Facilitated training initiatives for new team members on operational procedures.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Resolved customer concerns promptly to enhance satisfaction levels.
- Addressed customer inquiries regarding products, services, and company information.
- Cultivated strong customer relationships by employing active listening skills, enhancing retention rates and garnering positive client feedback.
- Facilitated collaboration among team members to establish best practices for delivering consistent customer service.
- Surpassed performance metrics consistently, demonstrating leadership in team achievements.
- Provided exceptional customer service by utilizing in-depth product and service knowledge to enhance customer experiences.
- Demonstrated high energy and professionalism in client and staff interactions.
- Executed prompt service delivery to prioritize customer needs.
- Delivered exceptional customer care by addressing inquiries, guiding product selection, and managing order processing.
- Instructed customers on billing payment processing and support policies.
Server
Pizza Ranch
08.2021 - 06.2025
- Provided outstanding customer service in a high-pressure dining environment.
- Oversaw order accuracy and guaranteed timely delivery to tables.
- Facilitated collaboration with kitchen staff to optimize food preparation workflows.
- Facilitated training sessions for new servers on menu items and service standards.
- Ensured cleanliness and organization of dining area to enhance guest satisfaction.
- Cultivated robust relationships with regular customers to foster loyalty and satisfaction.
- Facilitated prompt resolution of customer complaints to enhance satisfaction.
- Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Led collaboration efforts with team members during busy shifts to ensure efficient workflow.
- Fostered strong relationships with regular customers to enhance loyalty.
- Executed opening and closing procedures to guarantee optimal dining area readiness.
- Elevated customer satisfaction through proactive engagement and tailored service delivery.
- Ensured cleanliness and organization of dining area to enhance guest satisfaction.
- Delivered exceptional service during peak periods, ensuring meticulous attention to detail and strong guest rapport.
- Executed bussing and resetting of tables to maintain cleanliness in dining and work areas.
- Resolved customer complaints and concerns with professionalism and accountability.
- Facilitated training for new hires by delivering guidance on restaurant standards and best practices.
- Addressed customer complaints with urgency and professionalism to uphold brand reputation.
- Cultivated a welcoming atmosphere as the initial point of contact for incoming guests.
- Facilitated colleague support during peak hours to cultivate a collaborative work environment.
Education
High School Diploma -
Vinton Shellsburg Highschool
Vinton, IA05.2025
Interior Design
Kirkwood Community College
Cedar Rapids, IASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Client relations
- Professional telephone demeanor
- Product knowledge
- Team development
Timeline
Customer Service Rep
B-bops
06.2025 - Current
Server
Pizza Ranch
08.2021 - 06.2025
High School Diploma -
Vinton Shellsburg Highschool
Interior Design
Kirkwood Community College