MYLEEK ASBURY-GOGGINS
Conway,SC
Summary
Professional with strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in active listening, problem-solving, and using CRM software effectively. Dependable and results-oriented with passion for delivering quality service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Agent
Accuracy Diagnostic
01.2023 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment also, improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Sales experience in ACA, Medicare, life insurance & P&C
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Customer Service Representative
Mutual of Omaha
10.2022 - 01.2023
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients also, managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Car Salesman
Leadwood Auto Consultant
07.2021 - 10.2022
- Achieved dealership sales goals with consistent follow-up on leads and proactive communication with clients
- Also, delivered exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
Education
High School Diploma -
Carolina Forst High
Myrtle Beach, SC07.2019
Skills
- Customer communications
- Team development
Certification
AHIP
FFM
Timeline
Call Center Agent
Accuracy Diagnostic
01.2023 - Current
Customer Service Representative
Mutual of Omaha
10.2022 - 01.2023
Car Salesman
Leadwood Auto Consultant
07.2021 - 10.2022
AHIP
FFM
High School Diploma -
Carolina Forst High
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