Mylene Ferguson
C.H. Robinson
Riverview,FL
21
years of professional experience
Detail-oriented operations and administrative professional with extensive experience in scheduling, order support, and documentation management. Skilled in logistics coordination and process improvement, driving team collaboration to enhance efficiency. Focused on optimizing operations through strategic planning, delivering effective communication and problem-solving in high-pressure environments.
Work History
Operations Representative
5 Years 5 Months- Coordinated pickup and delivery appointments to ensure timely transport of loads.
- Resolved lumper and detention-related issues to minimize delays in operations.
- Facilitated claims and operational follow-up to enhance service recovery and customer satisfaction.
- Built orders from scratch and supported shipment coordination.
- Maintained accurate load and customer information.
- Coordinated shipment tracking and load updates to maintain accurate transportation visibility.
- Resolved freight exceptions by communicating with carriers, customers, and internal teams.
- Managed daily order entry and documentation to support timely operational processing.
- Monitored delivery status and escalated service issues to protect customer commitments.
- Improved workflow efficiency by standardizing routine operations and administrative follow-up.
Server / Carside / Host / Bartender (intermittently)
15 Years 4 Months- Greeted guests and took orders to enhance customer experience in a fast-paced environment.
- Responded to incoming calls to assist customers with orders and inquiries. for orders and customer service needs.
- Prepared drinks and supported food service while ensuring front-of-house readiness.
- Greeted guests promptly, presented menus, and delivered attentive table service throughout dining experience.
- Recommended menu items, daily specials, and beverage pairings to enhance guest satisfaction and sales.
- Trained new servers on service flow, menu knowledge, and guest interaction expectations.
- Resolved guest issues calmly, preserved service quality, and supported smooth front-of-house operations.
Front Desk Administrator
4 Months- Checked patients in and out, ensuring smooth front office operations.
- Collected copays and balances, verifying billing notes for accuracy.
- Answered phones, managed voicemail, and sent appointment reminders.
- Processed registration forms and scanned documents into charts.
- Organized mail, billing documents, and medical record requests.
- Delivered completed notes to primary care providers and attorneys for review. to PCPs and attorneys as needed.
- Supported daily balancing and MRI image coordination.
- Managed patient check-in and check-out processes, maintaining accurate visit documentation and office flow.
- Scheduled appointments, coordinated provider calendars, and optimized daily front desk coverage.
- Verified insurance eligibility and updated patient demographics in electronic health records.
- Processed copays and patient payments while maintaining accurate financial records.
Server / Bartender / Host
1 Year 7 Months- Assisted in bar opening by preparing workstations and setting up supplies., setup, and closing operations.
- Trained new employees, reinforcing team standards and fostering a collaborative environment.
- Oversaw bar and restaurant stocking and service readiness to maintain consistent quality and availability.
- Delivered attentive table and bar service while maintaining accurate order flow during high-volume shifts.
- Prepared cocktails, beer, and wine orders with consistent recipe adherence and presentation standards.
- Coordinated with kitchen staff to ensure timely delivery and accurate special-request orders.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Education
Associate of Science - Medical Office Administration / Office Administration
Skills
Scheduling
Data entry
Appointment coordination
Order processing
Operational documentation
Logistics documentation
Client interaction
Digital correspondence
Operational follow-up
Email communication
Cross-team collaboration
Team support
Organization
Awards
Employee of the Month — 2012, 2019
Timeline
Operations Representative
C.H. Robinson
04.2021 - 09.2026Read More
Front Desk Administrator
Omni Pain Care
08.2020 - 12.2020Read More
Server / Bartender / Host
Firkin and Gryphon
12.2010 - 07.2012Read More
Server / Carside / Host / Bartender (intermittently)
Applebee's
12.2005 - 04.2021Read More
Hillsborough Community College
Associate of Science from Medical Office Administration / Office Administration
Read More