Myles Collier

San Antonio,Texas

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

years of professional experience

Collins Aerospace

10.2023 - Current

First Tier support for non standard/legacy computer administration for an airport client( Southwest, Delta(Aeromexico), Frontier, Alaska, Volaris, and Viva.
It includes the deployment and maintenance of small/medium-sized production compute environments
familiar with a variety of Microsoft operating systems ranging from DOS to Windows 11
Hardware platforms including desktops, laptops, industrial PCs, workstations, and server hardware to support those operating systems
Responsible for the testing, evaluation, implementation, and support of various platforms (hardware, operating systems, software, and systems tools.)
Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming
Implement releases, upgrades, and/or changes into the environment
Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning
Capacity planning, workload modeling, system maintenance/administration, and diagnostics
Managed inventory of hardware components, maintaining an organized workspace with necessary resources readily available.
Assisted colleagues with understanding new technology tools through clear communication and hands-on demonstrations.
Reduced downtime by performing routine maintenance on computer systems, ensuring optimal functioning at all times.

ITSD

11.2018 - 10.2023

Meet with customers on telecommunication requirements
Collects, analyzes and documents requirements
Escorting non-badged members, and contractors in high security areas
Monitors installed equipment
May work with outside hardware/software vendors to troubleshoot problems
Assists in the deployment of new telecommunications components and services
Assist help desk staff on telecommunications policies and procedures
Provide Tier I support for customers experiencing problems with telecommunication networks and applications
Assists in the recovery of all telecommunication systems and services
May analyze and resolve issues related to facilities bandwidth requirements, capacity planning, and analyzes system interdependencies
Performs related duties and fulfills responsibilities as required

San Antonio College

San Antonio, TX

03-2020

Collins Aerospace

10.2023 - Current

ITSD

11.2018 - 10.2023

San Antonio College