Myles Collier
San Antonio,Texas
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
6
6
years of professional experience
Work History
PC Technician/Client Service
Collins Aerospace
10.2023 - Current
- First Tier support for non standard/legacy computer administration for an airport client( Southwest, Delta(Aeromexico), Frontier, Alaska, Volaris, and Viva.
- It includes the deployment and maintenance of small/medium-sized production compute environments
- familiar with a variety of Microsoft operating systems ranging from DOS to Windows 11
- Hardware platforms including desktops, laptops, industrial PCs, workstations, and server hardware to support those operating systems
- Responsible for the testing, evaluation, implementation, and support of various platforms (hardware, operating systems, software, and systems tools.)
- Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming
- Implement releases, upgrades, and/or changes into the environment
- Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning
- Capacity planning, workload modeling, system maintenance/administration, and diagnostics
- Managed inventory of hardware components, maintaining an organized workspace with necessary resources readily available.
- Assisted colleagues with understanding new technology tools through clear communication and hands-on demonstrations.
- Reduced downtime by performing routine maintenance on computer systems, ensuring optimal functioning at all times.
MAC Coordinator
ITSD
11.2018 - 10.2023
- Meet with customers on telecommunication requirements
- Collects, analyzes and documents requirements
- Escorting non-badged members, and contractors in high security areas
- Monitors installed equipment
- May work with outside hardware/software vendors to troubleshoot problems
- Assists in the deployment of new telecommunications components and services
- Assist help desk staff on telecommunications policies and procedures
- Provide Tier I support for customers experiencing problems with telecommunication networks and applications
- Assists in the recovery of all telecommunication systems and services
- May analyze and resolve issues related to facilities bandwidth requirements, capacity planning, and analyzes system interdependencies
- Performs related duties and fulfills responsibilities as required
Education
Associate of Arts - Business Administration
San Antonio College
San Antonio, TX03-2020
Skills
- Performance optimization
- Computer assembly
- Software installation
- Printer troubleshooting
- Hardware installation
- Software updates
- Software configuration
- Mobile device support
- Remote assistance
- Desktop technical support
- Help desk operations
- Customer service
Timeline
PC Technician/Client Service
Collins Aerospace
10.2023 - Current
MAC Coordinator
ITSD
11.2018 - 10.2023
Associate of Arts - Business Administration
San Antonio College
Similar Profiles
Roslene A. ManipisRoslene A. Manipis
Engineering Supervisor - Galleys at RAYTHEON TECHNOLOGIES Former Collins Aerospace , Rockwell Collins and B/E AerospaceEngineering Supervisor - Galleys at RAYTHEON TECHNOLOGIES Former Collins Aerospace , Rockwell Collins and B/E Aerospace
Christopher MarksChristopher Marks
Operational Excellence (OpEx), Senior Manager at RTX – Collins Aerospace _ B/E Aerospace (UK) LtdOperational Excellence (OpEx), Senior Manager at RTX – Collins Aerospace _ B/E Aerospace (UK) Ltd
Steven LudwigSteven Ludwig
Senior Test Engineering Technician at Collins Aerospace/UTC Aerospace SystemsSenior Test Engineering Technician at Collins Aerospace/UTC Aerospace Systems
James SchmittJames Schmitt
Operations Support Supervisor – Landing Systems at Collins Aerospace/UTC Aerospace Systems/GoodrichOperations Support Supervisor – Landing Systems at Collins Aerospace/UTC Aerospace Systems/Goodrich
TAVEA K SMITHTAVEA K SMITH
Dental Assistant/ Office Manager at Imagine DentalDental Assistant/ Office Manager at Imagine Dental