Myles Henderson
Atlanta,GA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Field Case Manager
InSpectre Solutions
Atlanta, GA
12.2024 - 04.2025
- The FCM is responsible for assisting the regional medical case management team with all facets claim management. This role demands a high degree of organization, attention to detail, problem-solving skills, persistence, and the ability to thrive in dynamic environments that often require innovative solutions
- Maintained accurate and complete records in compliance with regulatory requirements and organizational policies.
- Promoted continuity of care by establishing strong relationships with both primary care providers and specialists involved in a patient''s treatment team.
- Collaborated with interdisciplinary teams to ensure seamless delivery of case management services across various settings.
- Improved patient satisfaction through empathetic listening, advocacy, and timely resolution of concerns or issues.
- Attend IME appointments
- Assist with Administrative tasks of Claim Management
- Assist with appointment scheduling/logistics
- Manage claims
- Performs other duties relevant to claims as required/necessary.
Program Compliance Coordinator
Sylvan Road
Remote
08.2022 - 08.2024
- Oversees the entire Government Assistance Department.
- Manage all rental assistance requests from tenants and external assistance agencies.
- Accurately review, process, and analyze payments.
- Ensure each tenant application is complete and includes any required supporting documentation.
- Work with case workers to ensure we have completion of any documentation and as well as status updates.
- Effectively communicate with tenants any updates from program online portals, email, or phone.
- Upload tenants’ necessary documentation to the various rental assistance online portals.
- Prepare calendar to follow up on outstanding rental assistance funding.
- Provide weekly updates on all rental assistance cases awaiting funding.
- Update Property-ware with all notes and docs associated with each case.
- Upload all company necessary documents in which is needed for the tenant to be assisted.
- Maintain a detailed tracker on the amount of Government Assistance Funds are received, Weekly, Monthly, Quarterly, and Yearly.
- Prepare Delinquency reports containing the amount of Rental Assistance yet to be received.
- Ensure all company account information is input correctly to receive payment.
- Actively work with Government Assistance Agency case workers to retrieve missing funds.
ERAP Case Manager
Corporate Temps
Remote
01.2022 - 08.2022
- Accessing and using the online application portal to review applications for rent and utility assistance.
- Ensuring all Tenant and landlord documents are filed and stored in the correct drive or folder.
- Ensuring all required documentation submitted is complete and accurate.
- Draft Payment plans for tenant that shows detailed proof of the rental or utility transactions.
- Staying current on all U.S. Treasury requirements for the ERA program.
- Making sure tenants and landlord qualify under COVID Guidelines.
- Communicating with the Rental Assistance Processors and Utility Specialists regarding any questions related to eligibility and/or documentation for specific applications.
- Reviews Quarterly or Monthly Income documents from tenants to see if recertification can be approved.
- Reporting any issues related to the work of the Rental Assistance Team Member and Utility Specialists to their supervisors.
- Communicating with applicants through the online portal regarding their applications to resolve any issues that could not be addressed by the Rental Assistance Team Member and Utility Specialists as needed.
- Responding to questions posed by applicants regarding their eligibility, required documentation, and/or how to complete the application as needed.
- Responsible for ensuring any barriers to completing the applications and/or technical issues are promptly reported to their supervisor.
- Ensuring all job duties are completed and logged.
- Department of Community Affairs
Human Services Case Manager
Millennium Software Inc
Atlanta, GA
02.2021 - 01.2022
- Employees shall analyze, review, program and design computer and data processing systems.
- If necessary, the utilization of any hardware and software components and the interface and overall operation thereof, pursuant to work assignment, programming information and other data and specifications which shall be provided by customers of MSI.
- Notwithstanding the foregoing the business and extent of the work to be performed by the Employee shall be specified by MSI and is subject to change upon business interest customers may require.
- Admits new clients by reviewing records and applications.
- QA/QC Application Reviewer
- Final Escalations Application Reviewer
- Collaborating with diverse and talented team members to help solve multidimensional problems, improve performance, and generate value for our clients.
- Help to ensure clear daily client goals are being met.
- Ability to read, understand, interpret, explain, and follow the U.S. Treasury federal regulations and guidelines and any internal policies and procedures applicable to the federal Emergency Rental Assistance Program and/or GRA.
- Deloitte Contractor
Move-In Coordinator/Home Inspector
Open House Atlanta Realty and Investments LLC
Atlanta, GA
12.2019 - 08.2020
- Assists incoming residents with all facets of transition and move to the property.
- Coordinates the refurbishing, cleaning, and inspection of units after move-out and before move-in.
- Communicates incoming resident’s any special needs or requirements to the Property Manager.
- Makes sure all information has been entered correctly into our property management software.
- Fulfills occupancy goals as described by Property Manager.
- Occasionally assists with tours, telephone inquiries, and other administrative functions as directed by the Property Manager.
- Attends all required training, in-service, and staff meetings.
- Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.
- Performs other duties as assigned including administrative tasks.
- Initiate and execute programming, planning and design coordination, overall project scheduling and control, overall budgeting and reporting, capital expenditure requests, financial administration, project documentation and project close-out.
- Knowledge of navigating main interface system.
Leasing Consultant/Office Assistant
Student Quarters
Valdosta, GA
10.2017 - 12.2019
- Employees will interact with potential and existing residential tenants on behalf of our property management company.
- Our Leasing consultants may greet potential renters, show vacant apartments, explain pricing, and lease terms, process rental applications and negotiate lease renewals.
- They may also design ads, update websites, attend networking events, make cold calls, and follow up on customer leads.
- In addition to sales and marketing duties, lease consultants also assist existing tenants with maintenance requests and customer service needs.
- Trouble shoot property management software for tenants and future tenants.
Resident Counselor/Summer Internship
Summer Discovery - Georgetown University
Washington, DC
06.2019 - 08.2019
- Duties Included: Get up early to meet with staff and directors to discuss the best plans and support for students each day, Help out with office tasks, Drive students to off campus classes or small group activities, Organize and help facilitate on campus afternoon activities, Accompany students on an outing to a museum or local attraction, Assist students struggling with roommate issues, Set up a study session in the evening if students need assistance, Support and mentor students throughout the program, Stay up late to make sure all students are in the residence hall for the evening and getting prepared for classes the next day.
Community Assistant/Leasing Agent
BLANTON COMMON APARTMENTS
Valdosta, GA
05.2016 - 06.2017
- Meeting potential renters and guiding them on tours of available units.
- Following up on leads for potential renters.
- Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified.
- Preparing leasing documents for potential renters using property standards and regulations.
- Handling the collection of rent payments, security deposits and application fees.
- Keeping residents informed of any changes to rental agreements or upcoming property issues.
- Building a rapport with current tenants to give them personalized service.
- Keeping an eye on community facilities such as mailrooms, fitness centers and laundry rooms.
Admissions Specialist
Admissions
Valdosta, GA
02.2016 - 05.2016
- Maintain excellent Guest Service and ensure guest problems are handled appropriately including directing, answering questions, interacting positively, and resolving concerns.
- Operate assigned Admissions locations in a safe, efficient manner in accordance with company policy and procedure.
- Enforce and adhere to all departmental, park, and safety policies and procedures.
- Complete all applicable department paperwork accurately and thoroughly.
- Operate cash register and have thorough knowledge of procedures used in handling, recording, and counting money.
- Represent the company to guests and other team members in a positive & friendly manner.
- Wild Adventures
Front Office Assistant
Office Aid, Early County High School
Blakely, GA
08.2014 - 05.2015
- Reporting to management and performing administrative duties.
- Answering telephone calls, as well as screening and forwarding calls.
- Scheduling and confirming appointments, meetings, and events.
- Welcoming and assisting visitors in a friendly and professional manner.
- Handling basic inquiries and sorting mail.
- Copying, scanning, and filing documents.
- Monitoring office supplies and ordering replacements.
- Keeping the reception area tidy and observing professional etiquette.
- Performing other administrative tasks, if required.
Education
Bachelor of Science - Office Administration And Technology
Valdosta State University
Valdosta, GA12-2019
Skills
- Human Resources
- Property Management
- Client advocacy
- Compliance coordination
- Case assessment
- Expert Computer Skills
- Problem-solving
- Organizational skills
- Reliability
- Effective communication
- Adaptability and flexibility
- Professionalism
Timeline
Field Case Manager
InSpectre Solutions
12.2024 - 04.2025
Program Compliance Coordinator
Sylvan Road
08.2022 - 08.2024
ERAP Case Manager
Corporate Temps
01.2022 - 08.2022
Human Services Case Manager
Millennium Software Inc
02.2021 - 01.2022
Move-In Coordinator/Home Inspector
Open House Atlanta Realty and Investments LLC
12.2019 - 08.2020
Resident Counselor/Summer Internship
Summer Discovery - Georgetown University
06.2019 - 08.2019
Leasing Consultant/Office Assistant
Student Quarters
10.2017 - 12.2019
Community Assistant/Leasing Agent
BLANTON COMMON APARTMENTS
05.2016 - 06.2017
Admissions Specialist
Admissions
02.2016 - 05.2016
Front Office Assistant
Office Aid, Early County High School
08.2014 - 05.2015
Bachelor of Science - Office Administration And Technology
Valdosta State University