Myles J. Coston
Willow Springs,NC
Summary
Dynamic leader and top sales performer with American Income Life, adept in financial acumen and conflict resolution. Excelled in growing agencies and training teams, showcasing a blend of strategic sales proficiency and interpersonal skills. Proven track record in insurance and military logistics, emphasizing compliance and workplace safety. Achieved top two sales status in North Carolina, 2021-2022.
Overview
11
11
years of professional experience
Work History
Master General Agent
American Income Life
Raleigh, NC
04.2019 - Current
- Company Overview: a subsidiary of Globe Life Insurance
- Work as a self-employed 1099 owner with American Income Life, a subsidiary of Globe Life Insurance
- Responsible for interviewing, hiring, and training new agents to grow the agency in North Carolina
- Top two in sales for the state of North Carolina for the years 2021 and 2022
- Responsible for member services and reviews of current assets and other estate information
- A subsidiary of Globe Life Insurance
Chemical and Logistics Officer
U.S. ARMY National Guard North Carolina
08.2013 - Current
- Currently serving as a Reserved Captain in the U.S Army
- Knowledge on Enterprise platforms like ERP, SAP, and MRP
- Responsible for inspiring, training, educating, and promoting over 250 Americans
Reimbursement Case Manager
Trial Card
Raleigh, NC
07.2018 - 03.2019
- Investigated patient insurance benefits to ensure prescription of new pharmaceutical products
- Guided coordinators on how to communicate with providers and patients on eligible products
- Analyzed and discussed member benefits with customers using communication and critical thinking skills
- Discussed claim details and summaries with members using interpersonal communication skills
Academic Advisor/Adjutant Professor
Saint Augustine's University
Raleigh, NC
10.2017 - 07.2018
- Provided educational guidance and assistance to students by planning schedules and recommending courses
- Determined appropriate education solutions for different types of students
- Guided students through their advancement to graduate
- Taught a freshmen studies class as an Adjutant Professor
Customer Service Professional
Blue Cross Blue Shield of North Carolina
Durham, NC
10.2016 - 04.2017
- Analyzed and discussed member benefits with customers using communication and critical thinking skills
- Filled inquiry and trouble tickets for claims and coding departments
- Discussed claim details and summaries with members using interpersonal communication skills
- Assisted members in signing up for new health care policies
Licensed Life and Health Insurance Agent
Symmetry Financial Group/American Income Life
Raleigh, NC
01.2016 - 10.2016
- Trained as a manager
- Enforced strict company regulations to ensure a good risk for the company and a great rate for the client
- Managed a team of agents
- Sold life insurance policies to clients
- Researched
Nationwide Property & Casualty Sales Agent
Cary Insurance Group
Cary, NC
09.2014 - 10.2015
- Provided technical assistance in accident investigations
- Analyzed client needs to determine insurance solutions to cover assets and investments
- Utilized descriptive statistics such as graphs, charts, and data to determine accident trends and causes
- Acted as a field underwriter to enforce strict company regulations
- Created my own prospect database
Home and Auto Insurance Sales Agent
Red Ventures
Charlotte
08.2013 - 07.2014
- Fielded customer calls to determine needs and recommend and sell insurance products
- Sold home and auto insurance in 40 states
- Top performing insurance agent for the Charlotte location of HomeInsurance.com from February-June 2014
- Trained and proficient in customer service practices
Education
Basic Officer Leadership Course Quartermaster (92 Alpha) -
Army Logistics University
Fort Lee, VA10.2015
Bachelor of Arts - Psychology & Minor in Military Science
Saint Augustine's University
Raleigh, NC05.2013
06.2008
Cairo, Egypt
03.2008
Mandarin Chinese and Chinese Culture
Nanjing Normal University
Nanjing, ChinaSpanish Language 1 and 2
North Carolina State University
NCSkills
- Workplace safety protocols
- Sales proficiency
- Compliance
- Financial acumen
- Facilities management
- Conflict resolution techniques
Trainingdevelopment
- Intern in Psychiatry Department, Durham Regional Hospital, Summer 2008
- Approximately 50+ credit hours of psychology and sociology content classes
References
- Michael Lemon, American Income Life, Training Manager, 919-521-6764
- Ronald Burton, U.S Army, coworker as Lieutenants, 252-340-9832
- Joshua DiMarco, Previous Coworker, 716-364-4307
Leadershipdevelopment
Reserve Officers Training Corp (ROTC), Cadet Graduated as 2nd Lieutenant, 08/01/11, 05/01/13, Appointed Cadet Command Sergeant Major for the battalion responsible for 60 cadets, Facilitated briefings using software such as PowerPoint, Excel, or Word
Organizationsactivities
- North Carolina Food Bank Volunteer, Fall 2005, Current
- Afterschool Tutor Volunteer for Wake County Public Schools, Fall 2015, 05/01/16
- HIPAA Certified
- Current Member of American Psychological Association
Timeline
Master General Agent
American Income Life
04.2019 - Current
Reimbursement Case Manager
Trial Card
07.2018 - 03.2019
Academic Advisor/Adjutant Professor
Saint Augustine's University
10.2017 - 07.2018
Customer Service Professional
Blue Cross Blue Shield of North Carolina
10.2016 - 04.2017
Licensed Life and Health Insurance Agent
Symmetry Financial Group/American Income Life
01.2016 - 10.2016
Nationwide Property & Casualty Sales Agent
Cary Insurance Group
09.2014 - 10.2015
Chemical and Logistics Officer
U.S. ARMY National Guard North Carolina
08.2013 - Current
Home and Auto Insurance Sales Agent
Red Ventures
08.2013 - 07.2014
Basic Officer Leadership Course Quartermaster (92 Alpha) -
Army Logistics University
Bachelor of Arts - Psychology & Minor in Military Science
Saint Augustine's University
Mandarin Chinese and Chinese Culture
Nanjing Normal University
Spanish Language 1 and 2
North Carolina State University
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