Myles Perry
Dallas,TX
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
7
7
Certifications
Work History
Senior IT Support Engineer
TuSimple
4 2022 - 3 2023
- Triage, Browser troubleshooting, resolve and escalate incidents as necessary
- Collaborated with outside departments to implement system-wide improvements.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
Remote Services Technician II
Stealth Monitoring
05.2023 - 04.2024
- Answer, process, and document incoming calls from technicians and customers.
- Execute advanced troubleshooting steps, ask clarifying questions, and identify root causes of concerns.
- Maintain effective call/ticket ownership, ensuring timely resolutions and ongoing communication on complex issues.
- Assist the Project Management team in preparing new accounts for monitoring.
- Handle complex problems, including troubleshooting IP cameras, networking (wired/wireless) issues, audio units, network video recorders, servers, and power controllers.
- Utilize active listening skills, probing and troubleshooting questions, and creative, thorough problem-solving with a target for first contact resolution.
- Knowledge of monitoring systems such as Zabbix, Prometheus, etc.
- Advanced knowledge of network concepts and architectures.
AV Operations Software Operator
Kodiak Robotics
08.2021 - 04.2022
- Led server infrastructure development, quality assurance, staging and production systems.
- Cloud Storage and Disk management to ensure optimal performance
- Extensive Linux command line and google suite experience
- Troubleshoot hardware and software with AV systems and sensor integration.
- Assist in developing new procedures and policies for the operations team
- Monitor AV system to ensure safe and efficient operations while curating and maintaining detailed data logs.
IT Technician
State Farm
10.2020 - 07.2021
- Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key shell scripting repair processes.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Maintained office PCs, networks and mobile devices.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems for new hires.
- Patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network for malware and other server infrastructure, keeping systems running smoothly.
- Office 365 administration, Proofpoint and Sharepoint administration
Photographer
Dealer Specialties
06.2019 - 03.2020
- In charge of photographing desired vehicles and uploading them to the dealership websites, as well as creating spreadsheets of completed vehicles and ordering them chronologically.
- Archived photographs on computers and servers.
Social Media Manager
20 After 4
06.2019 - 01.2020
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Used mailchimp to track consumer engagement and draw conclusions about user data.
IT Intern
Tyler Junior College
09.2017 - 05.2019
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT 09.2020 - Current
Associate of Science - Computer Science
Tyler Junior College
Tyler, TX 08.2017 - 05.2019
High School Diploma -
Mansfield Timberview High School
Arlington, TX 08.2013 - 05.2017
Skills
- Computer Diagnostics
Microsoft Certification
Hardware and Software Repair
MySQL
Linux Certification
Network Security, Cloud Software Support
Agile Scrum
Azure Architect
Power BI, Powershell
Virtual Machines
Windows Active Directory
Python
Google Suite
Cabling
Windows and Linux Command Prompts
DNS & DHCP
Certification
Intel® Network Academy - Network Transformation 101
Timeline
Certified Information Systems Auditor (CISA)
04-2024
Remote Services Technician II
Stealth Monitoring
05.2023 - 04.2024
CompTIA A+
02-2023
Google Data Analytics
02-2022
AV Operations Software Operator
Kodiak Robotics
08.2021 - 04.2022
Intel® Network Academy - Network Transformation 101
07-2021
Scrum Master Certification
06-2021
Google IT Support
01-2021
IT Technician
State Farm
10.2020 - 07.2021
Facebook Advertisement
10-2020
Bachelor of Science - Computer Science
Western Governors University
09.2020 - Current
Photographer
Dealer Specialties
06.2019 - 03.2020
Social Media Manager
20 After 4
06.2019 - 01.2020
IT Intern
Tyler Junior College
09.2017 - 05.2019
Associate of Science - Computer Science
Tyler Junior College
08.2017 - 05.2019
High School Diploma -
Mansfield Timberview High School
08.2013 - 05.2017
Senior IT Support Engineer
TuSimple
4 2022 - 3 2023
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