Jacarra Mayfield
Blythewood,SC
Summary
Results-oriented Customer Service Specialist with expertise in enhancing customer satisfaction through effective communication and problem-solving. Experienced in processing complex loan applications while ensuring compliance and improving overall customer experience. Skilled in addressing customer needs efficiently, fostering loyalty and retention.
Overview
11
11
years of professional experience
Work History
Loan processor
Rocket Mortgage
06.2020 - Current
- Collected and verified documentation to support loan processing accuracy
- Communicated with loan officer to clarify loan requirements and facilitate processing
- Defined loan eligibility criteria
- Conducted compliance and quality checks to ensure adherence to lending standards
- Analyzed issues to find solutions
- Restructure loan
- Application Processing
Level 3 Customer Service Representative
Iqor
Fort Mill, SC
05.2018 - 06.2020
- Assist customers with any concerns regarding their electric bill or services
- Provided exceptional customer service daily, contributing to enhanced customer satisfaction.
- Managed billing inquiries, initiated service transfers, cancelled accounts, and created new customer profiles.
- Verified implementation of necessary changes to effectively resolve customer issues.
- Determine changes for service requested, collect deposits or payments, or arrange for billing
- Processed service orders for outages, down power lines, and tree trimming requests.
- Enhanced member profiles by correcting and updating details.
- Troubleshooting complex calls daily
Technician 1
Honeywell – PDS Tech Staffing
03.2016 - 03.2018
- Proficient in MS office, SAP, CRM
- Constantly positive and meeting all goals and tasks
- Informed customer of loaner unit approval via email
- Created RMAs for units based on problem descriptions
- Updated configuration and serial numbers for units after logic and/or radio replacements
- Provision units by adding/removing Honeywell software onto units in order to be flashed
Packer
Ross Distribution – DMSI Staffing
09.2015 - 03.2016
- Prepared products for shipment by packing items accurately per order sheet
- Consistently met production standards by accurately completing product orders
- Inspected parts to ensure that they meet specific engineering instructions
- Sorted and placed materials in racks, shelves, and bins according to predetermined sequences for efficient organization
- Filled work orders and requests for materials, tools, and stock items to support operational needs
Education
Diploma -
01-2002
Skills
- Loan documentation
- Microsoft Office proficiency
- Problem solving
- Analytical thinking
- Customer service excellence
- Service orientation
- Professional communication
- Leadership capabilities
- Skill development
- Positive attitude
Skills Achievements
- Exceptional customer service and professional communication skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Excellent problem solving and analytical skills
- Dedicated to delivering outstanding service in and across the organization
- Dynamic attitude with strong development and leadership skills
Timeline
Loan processor
Rocket Mortgage
06.2020 - Current
Level 3 Customer Service Representative
Iqor
05.2018 - 06.2020
Technician 1
Honeywell – PDS Tech Staffing
03.2016 - 03.2018
Packer
Ross Distribution – DMSI Staffing
09.2015 - 03.2016