Mylteshia Savage
Birmingham,AL
Summary
Organized professional adept at coordinating and managing appointment schedules with precision. Known for enhancing operational efficiency and fostering collaborative team environment. Reliable and adaptable, with strong communication skills and proactive approach to problem-solving.
Overview
9
9
years of professional experience
Work History
Appointment Scheduler
Ortho Alabama Spine & Sports
06.2024 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Rehab Coordinator
Therapy Management Corporation
08.2020 - 04.2024
- Improved patient outcomes by developing and implementing customized rehabilitation plans.
- Participated actively in team meetings to discuss cases and make informed decisions on adjustments of rehabilitation strategies.
- Established strong relationships with local healthcare organizations to expand referral networks.
- Communicated with patients, ensuring that medical information was kept private.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Certified Nursing Assistant
Fairhaven Nursing Home
01.2016 - 10.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Rehab Tech
Aegis Therapy
10.2019 - 08.2020
- Streamlined therapy sessions by efficiently setting up necessary equipment and materials for each appointment.
- Improved patient mobility by assisting in exercises and stretches during rehab sessions.
- Contributed to successful patient outcomes by closely following therapist''s treatment plans and instructions.
- Expedited scheduling processes by coordinating appointments between therapists, patients, families, and caregivers.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
Education
High School Diploma -
Woodlawn Highschool
Birmingham Al05-2013
Skills
- Calendar management
- Meeting deadlines
- Remote work capabilities
- Accuracy and precision
- Follow-up skills
- Schedule coordination
- Referral management
Timeline
Appointment Scheduler
Ortho Alabama Spine & Sports
06.2024 - Current
Rehab Coordinator
Therapy Management Corporation
08.2020 - 04.2024
Rehab Tech
Aegis Therapy
10.2019 - 08.2020
Certified Nursing Assistant
Fairhaven Nursing Home
01.2016 - 10.2020
High School Diploma -
Woodlawn Highschool
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